Construction Operations Manager

7 days ago


Seattle, Washington, United States K2 Staffing Full time
Job Description:

The Service Manager at K2 Staffing is a critical role that oversees the service department, ensuring seamless customer interactions and project management. This position requires strong organizational skills, effective communication, and leadership abilities to manage a team of skilled technicians.

Responsibilities:
  • Develop and implement service standards and procedures for optimal efficiency.
  • Provide timely estimates for client approval, ensuring accurate scheduling and billing.
  • Schedule manpower for approved projects, submit invoices for payment, and facilitate weekly meetings with the Service staff.
  • Assist technicians with field issues, ensure all projects meet quality standards, and resolve customer concerns promptly.
  • Manage warranty calls, coordinate labor, and perform corrections as needed.
  • Ensure compliance with OSHA safety standards, provide feedback on opportunities and workload, and achieve budgeted gross margin.
  • Achieve maximum lead opportunities, retain clients, and grow the client base through regular reporting and presentations.

Requirements:

  • 5+ years of construction experience, strong communication skills with subcontractors and design teams.
  • High level of organizational ability, professionalism, and engagement with diverse teams.
  • Ability to delegate tasks, train/mentor supporting project staff, and maintain a strong supervisor/employee relationship.

Estimated Salary: $85,000 - $110,000 per year, depending on experience and qualifications.


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