Client Relations Specialist
2 weeks ago
Company:
Lithia Driveway
Position:
Customer Relations Representative
Lithia Driveway is seeking a Customer Relations Representative dedicated to delivering exceptional service to our clients.
Are you naturally inclined towards problem-solving? Do you possess the confidence to address and resolve customer issues? Our objective is to uphold superior service standards, respond swiftly to client inquiries, and ensure high levels of customer satisfaction.
Key Responsibilities:
Maintain a positive, empathetic, and professional demeanor towards clients at all times.
Respond promptly to client inquiries.
Engage with clients through various communication channels.
Recognize and resolve client complaints effectively.
Document client interactions, transactions, feedback, and complaints.
Manage incoming calls and direct them appropriately.
Schedule appointments as needed.
Process repair orders efficiently.
Qualifications:
Ability to remain composed in high-pressure situations.
Proficient in computer usage.
Outstanding verbal, phone, written, and email communication skills.
Experience in customer support roles.
Must be at least 18 years of age.
Possess a valid license in the state of residence.
We provide a comprehensive compensation and benefits package along with all necessary tools for success.
Our Benefits Include:
Industry-leading benefits: Medical, Dental, and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Wellness Programs
Vehicle Purchase Discounts
We are an equal opportunity employer and maintain a drug-free workplace.
A background check and pre-employment drug screening will be conducted on the final candidate prior to starting employment.
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