Family Experience Educator

4 weeks ago


Atlanta, Georgia, United States Children's Healthcare of Atlanta Full time
Job Description

Children's Healthcare of Atlanta is a leading pediatric healthcare provider, seeking an experienced Family Experience Educator to join our team. This critical role plays a vital part in ensuring the delivery of quality patient and family care.

Key Responsibilities:
  • Collaborate with leadership teams to collect data and information related to educational and performance needs.
  • Develop and implement education plans for new employees, focusing on professional development and improved patient experience.
  • Partner with unit-based Family Experience Liaisons to develop critical skills and support change within the department.
  • Manage budgets associated with educational resources, ensuring effective allocation of funds.
  • Provide mentoring, coaching, and performance feedback to foster professional growth and development among staff.
Requirements:
  • 3-5 years of demonstrated experience in customer service, preferably in healthcare.
  • Bachelor's degree required; bilingual proficiency in Spanish a plus.
  • Excellent communication, problem-solving, and teamwork skills, with the ability to work effectively in pressured situations.
  • Valid Georgia driver's license and/or reliable transportation between campus locations.
Salary and Benefits:

We offer a competitive salary range of $65,000-$85,000 per annum, depending on experience, as well as a comprehensive benefits package, including health insurance, retirement plans, and paid time off.



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