Bilingual HVAC Lead

1 week ago


Lebanon, Ohio, United States ABM of Ohio Full time
Job Summary

We are seeking a highly skilled and bilingual HVAC lead to join our team at ABM of Ohio. As a key member of our operations team, you will be responsible for troubleshooting, repairing, maintaining, and installing HVAC and related equipment. This is a challenging and rewarding role that requires strong technical knowledge, excellent communication skills, and the ability to work independently.

Key Responsibilities
  • Assume day-to-day coordination of specific agreements or projects to ensure contractual commitments are met in a timely and cost-effective manner.
  • Use expert technical and troubleshooting knowledge to assist other service representatives in solving problems.
  • Train and mentor service technicians and trainees to ensure they have the necessary skills and knowledge to perform their duties effectively.
  • Develop and implement effective troubleshooting guides to help service representatives resolve issues efficiently.
  • Collaborate with sales teams to identify opportunities for growth and development.
  • Provide exceptional customer service and respond to customer complaints in a professional and empathetic manner.
  • Stay up-to-date with the latest technical knowledge and advancements in the HVAC industry.
Requirements
  • Must be 18 years of age or older.
  • Must meet all requirements to receive approval for working in specific ATS environments (if applicable).
  • One year of lead or supervisory experience.
  • 2 years of commercial HVAC experience.
Preferred Qualifications
  • Customer service experience.


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