Clinical Triage Specialist
2 weeks ago
Job Summary
The Clinical Triage Specialist at Northwestern Medicine reflects the organization's mission, vision, and values, adhering to the Code of Ethics and Corporate Compliance Program. This role requires a clinically expert triage service within a physicians' practice, serving as a liaison between patients and physicians, assessing and determining the acuity of patients' symptoms, and communicating these to the physicians as appropriate.
Responsibilities:
- Establish positive first impressions with patients and customers, establishing a role as patient advocate.
- Triage all incoming telephone calls and electronic messages, prioritizing and resolving, involving the provider as appropriate, successfully completing the communication cycle.
- Document all communications in the electronic medical record.
- Schedule patient for visit with provider when telephone assessment indicates this.
- Assist in obtaining appointment for patients with specialists within NM.
- Coordinate emergency and hospital transfers, including paperwork and telephone communications.
- Administer medications and treatments in accordance with Nursing Standards and as ordered by the provider.
- Provide education to patients and staff concerning clinical issues.
- Assist in coordinating and monitoring activities of clinical staff to ensure adequate coverage and adherence to OSHA and CDC guidelines.
- Assist in orientation of new staff members.
- Perform other duties as assigned.
Qualifications
Required:
- Graduate of accredited RN program
- At least 3 years of experience in a hospital or outpatient setting
- Registered Nurse License issued by State of Illinois Current
- CPR certification
Preferred:
- BSN
- Specialty Certified
- At least 5 years' experience in a hospital or outpatient setting
- Spanish speaking
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