Merchandise Sales Associate

2 months ago


Reading, Pennsylvania, United States ASM Global Full time
Job Summary

We are seeking a highly motivated and customer-focused Merchandise Sales Associate to join our team at ASM Global. As a Merchandise Sales Associate, you will be responsible for providing exceptional customer service, maintaining accurate cash handling, and ensuring a seamless shopping experience for our fans.

Key Responsibilities
  • Customer Service: Ensure an excellent experience for each fan by providing prompt and thorough customer service, responding to their inquiries, and resolving any issues in a professional and courteous manner.
  • Cash Handling: Maintain accurate cash handling while processing purchases with the POS (point of sale), handling guest credit/debit cards, and processing applicable transactions.
  • Inventory Management: Properly handle inventory, including physically counting items prior to and after events, and ensuring that all merchandise is accurately stocked and displayed.
  • Product Knowledge: Assist fans with their purchases by sharing merchandise information, such as pricing and sizing, and providing recommendations to enhance their shopping experience.
  • Event Support: Work in a fast-paced, often loud, but exciting environment, maintaining your stand throughout the duration of the event, and ensuring that all merchandise is properly displayed and accessible to fans.
  • Reliability and Flexibility: Demonstrate job reliability, diligence, dedication, and attention to detail, and be flexible with work schedules, including nights, weekends, and holidays.
Requirements
  • Age and Availability: Must be 18 years of age or older and able to work up to 12 hours per shift.
  • Physical Demands: Must be able to lift up to 30 lbs using proper lifting techniques and stand for long periods of time.
  • Transportation: Due to the hours scheduled, applicants must have a reliable transportation method.
  • Communication Skills: Must have strong communication skills and be able to effectively interact with fans, colleagues, and management.
  • Prior Experience: Prior relatable experience is a plus, but not required.


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