Senior Customer Experience Partner

4 days ago


Florham Park, New Jersey, United States A.P. Mller - Maersk AS Full time
Unlock Global Opportunities

Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility and continuously setting new standards for efficiency, sustainability, and excellence.

We believe in the power of diversity, collaboration, and continuous learning, and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Key Responsibilities:
  • Understand and Execute: Grasp the business requirements of Logistics and Services 4PL accounts and execute according to defined IOPs, SOPs, and KPIs.
  • Build Relationships: Foster long-term relationships with customers and the internal operational and customer service network.
  • Lead and Escalate: Act as the team lead and escalation point for customer issues and questions.
  • Provide Feedback: Offer regular feedback on colleague performance in conjunction with the Manager for colleague and department development.
  • Troubleshoot and Solve: Proactively identify program exceptions and troubleshoot according to broad guidelines provided by the 4PL Customer Experience Control Tower Manager, Product Manager, Program Manager, or Key Client Manager.
  • Indirect Leadership: Indirectly manage and lead the Global Service Centre (GSC) staff assigned to the key account.
  • Ensure Compliance: Ensure all Internal Operational Procedures (IOPs) and Standard Operating Procedures (SOPs) are followed.
Requirements:
  • Bachelor's degree
  • Supervisory experience preferred
  • Minimum of 3 years of SCM/4PL or similar industry experience
  • Solid SCM/4PL/ Shipping operations background
  • Client Management experience preferred
What We Offer:
  • Global Reach, Local Impact: Thrive in a role with international scope, contributing to projects that shape global trade.
  • Inclusive and Dynamic Culture: Join a team where diversity is strength, fostering an environment rich in personal and professional growth opportunities.
  • Competitive Rewards: Benefit from a compensation package matching your role as a leading industry player, complemented by best-in-class benefits and talent development programs recognized worldwide.
Notice to applicants: You must be authorized to work for any employer in the U.S.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

  • Florham Park, New Jersey, United States Maersk Company Limited Full time

    Unlock Global Opportunities with MaerskMaersk is a global leader in integrated logistics, pioneering the industry for over a century. We're redefining the boundaries of possibility through innovation and transformation, setting new standards for efficiency, sustainability, and excellence.We believe in the power of diversity, collaboration, and continuous...


  • Florham Park, New Jersey, United States Sunrise Senior Living Full time

    Job Summary:Sunrise Senior Living is seeking a skilled Customer Service Representative to provide exceptional hospitality to our residents and their families. As a key member of our team, you will be responsible for managing external and internal calls, taking and communicating messages, and providing an overview of community information to support marketing...


  • Florham Park, New Jersey, United States Brookdale Senior Living Full time

    Job SummaryWe are seeking a highly skilled and compassionate Resident Services Coordinator to join our team at Brookdale Senior Living. As a key member of our community, you will play a vital role in ensuring the highest level of independence and satisfaction for our residents.Key ResponsibilitiesAssist residents in identifying and accessing resources and...


  • Florham Park, New Jersey, United States Conduent Patient Access Solutions, LLC Full time

    Job SummaryWe are seeking a highly skilled and motivated Customer Experience Associate II to join our team at Conduent Patient Access Solutions, LLC. As a key member of our organization, you will play a vital role in delivering exceptional customer experiences and supporting the achievement of company goals.Key ResponsibilitiesAssess customer needs and...


  • Florham Park, New Jersey, United States Sunrise Senior Living Full time

    About the RoleWe are seeking a compassionate and dedicated Care Manager to join our team at Sunrise Senior Living. As a Care Manager, you will play a vital role in providing exceptional care and services to our residents, ensuring their physical, emotional, and social needs are met.Key ResponsibilitiesBuild meaningful relationships with residents and their...


  • Florham Park, New Jersey, United States LCS Senior Living Full time

    Senior Care Professional OpportunityWe are seeking a compassionate and skilled Senior Care Professional to join our team at LCS Senior Living. As a Senior Care Professional, you will play a vital role in providing exceptional care and support to our residents, ensuring their physical, emotional, and social needs are met.Responsibilities:Assist residents with...


  • Florham Park, New Jersey, United States Damco Full time

    About the Role:We are seeking a skilled Customer Experience Specialist to join our team at Maersk. As a key member of our global customer solutions team, you will play a critical role in delivering exceptional customer experiences across various channels.Key Responsibilities:Customer Channel Management: Develop and implement effective customer channel...

  • Caregiver Assistant

    1 month ago


    Florham Park, New Jersey, United States Sunrise Senior Living Full time

    About the RoleWe are seeking a compassionate and dedicated Caregiver to join our team at Sunrise Senior Living. As a Caregiver, you will play a vital role in providing exceptional care and support to our residents, ensuring their physical, emotional, and social needs are met.ResponsibilitiesBuild meaningful relationships with residents and their families,...

  • Nurse Practitioner

    2 weeks ago


    Florham Park, New Jersey, United States Sunrise Senior Living Full time

    Job Title: Wellness NurseSunrise Senior Living is seeking a compassionate and skilled Wellness Nurse to join our team. As a Wellness Nurse, you will play a vital role in ensuring the overall well-being of our residents.Responsibilities:Conduct regular wellness visits to assess residents' health and identify potential issues.Develop and implement...


  • Florham Park, New Jersey, United States Brookdale Senior Living Full time

    About the RoleWe are seeking a highly skilled and compassionate Senior Living Coordinator to join our team at Brookdale Senior Living. As a key member of our care team, you will play a vital role in ensuring the health, happiness, and well-being of our residents.ResponsibilitiesAssist residents in identifying resources and solutions to maintain their...


  • Florham Park, New Jersey, United States Brookdale Senior Living Full time

    At Brookdale Senior Living, we're committed to providing exceptional care to our residents. As a Home Health Aide, you'll work under the supervision of a professional nurse to deliver direct care that reflects our philosophy and standards of home health care.Key Responsibilities:Assist residents with daily living activities, such as bathing, dressing, and...


  • Florham Park, New Jersey, United States Brookdale Senior Living Full time

    About the RoleWe are seeking a highly skilled and compassionate Senior Living Coordinator to join our team at Brookdale Senior Living. As a Senior Living Coordinator, you will play a vital role in ensuring the highest level of independence and satisfaction for our residents. Your primary responsibility will be to assist residents in identifying appropriate...

  • Caregiver Assistant

    2 weeks ago


    Florham Park, New Jersey, United States Sunrise Senior Living Full time

    About Sunrise Senior LivingSunrise Senior Living is a leading provider of senior care services, dedicated to championing quality of life for all seniors. With over 30 years of experience, we have established a reputation for delivering high-quality care with a personal touch.Job OverviewWe are seeking a compassionate and dedicated Care Manager to join our...


  • Elmwood Park, New Jersey, United States Reddit Full time

    Senior Client Partner, Large Customer SalesAt Reddit, we're looking for a seasoned sales professional to join our Large Customer Sales team as a Senior Client Partner. This role will focus on building and maintaining relationships with key brands and agencies in the Pharmaceutical vertical.Key Responsibilities:Proactively manage and deepen relationships with...


  • Florham Park, New Jersey, United States A.P. Mller - Maersk AS Full time

    We are seeking a highly skilled Finance Business Partner to join our team at A.P. Mller - Maersk A/S. As a Finance Business Partner, you will play a critical role in compiling and analyzing financial information for the organization. Your responsibilities will include creating and analyzing monthly, quarterly, and annual reports, tracking financial and...


  • Florham Park, New Jersey, United States Conduent Full time

    At Conduent, we're dedicated to delivering mission-critical services and solutions that create exceptional outcomes for our clients and the millions of people who count on them. As a Customer Experience Associate II, you'll have the opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every...

  • Receptionist

    3 weeks ago


    Florham Park, New Jersey, United States Sunrise Senior Living Full time

    Concierge Role at Sunrise Senior LivingSunrise Senior Living is seeking a Concierge to provide exceptional hospitality to our residents, families, and visitors. As a Concierge, you will be the first point of contact for our community, setting the tone for a warm and welcoming experience.Responsibilities:Monitor the Bistro area to ensure refreshments, music,...


  • Florham Park, New Jersey, United States Conduent Incorporated Full time

    At Conduent Incorporated, we're looking for a skilled Customer Experience Associate II to join our team. As a key member of our organization, you'll play a vital role in delivering exceptional services and solutions to our clients.Key Responsibilities:Perform business support and technical work using data organizing and coordination skills.Execute tasks...


  • Florham Park, New Jersey, United States Conduent Patient Access Solutions, LLC Full time

    At Conduent, we're dedicated to delivering exceptional services and solutions to Fortune 100 companies and governments. As a Customer Experience Associate II, you'll play a vital role in our mission by providing top-notch support and expertise to our clients.Key Responsibilities:Perform business support and technical work using data organizing and...

  • Caregiver Assistant

    2 weeks ago


    Florham Park, New Jersey, United States Sunrise Senior Living Full time

    About the RoleSunrise Senior Living is seeking a dedicated and compassionate Care Manager to join our team. As a Care Manager, you will play a vital role in providing exceptional care and services to our residents and their families in our assisted living and reminiscence neighborhoods.ResponsibilitiesBuild meaningful relationships with residents and their...