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Global Key Account Manager

2 months ago

Bentonville, Arkansas, United States SGS Full time
Job Summary

We are seeking a highly skilled and experienced Global Key Account Manager to join our team at SGS. As a key member of our global business team, you will be responsible for driving revenue growth and developing strategic relationships with our key clients.

Key Responsibilities
  • Develop and Execute Global Account Strategy
    • Work closely with our business strategy team to develop a comprehensive global account strategy that aligns with our company's goals and objectives.
    • Translate the strategy into actionable plans and coordinate with our global teams to ensure successful execution.
  • Provide Exceptional Client Service
    • Serve as the primary point of contact for our key clients, ensuring timely and effective communication and issue resolution.
    • Facilitate coordination of job orders, inquiries, and technical exchanges between our affiliates, offices, and personnel involved in the execution of the contract.
  • Maximize Revenue Potential
    • Network with decision-makers within our key accounts to identify opportunities for growth and expansion.
    • Attend regular meetings with clients to discuss marketing, business development, technical governance, performance reviews, and resolution of areas of conflict.
  • Monitor and Improve Performance
    • Track key performance indicators, service level agreements, and financial targets to ensure alignment with our company's goals.
    • Monitor customer satisfaction and take corrective action as needed to maintain a strong relationship.
  • Stay Ahead of the Competition
    • Continuously monitor revenue trends and competitor activity to identify areas for improvement and growth.
    • Investigate new opportunities with our key accounts for our business line or other SGS business lines.
Requirements
  • Education and Experience
    • Bachelor's degree or equivalent in a relevant field, such as business, engineering, or analytical sciences.
    • At least 5 years of experience in account management, customer service, or a related field with a successful track record.
    • Minimum of 2 years of experience in the industry for the relevant business unit (CPCH, EE, HL, or SL).
  • Knowledge and Skills
    • Ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.
What We Offer

As a Global Key Account Manager at SGS, you will have the opportunity to work with a global leader in inspection, verification, testing, and certification services. You will be part of a dynamic team that is passionate about delivering exceptional results and making a positive impact on our clients' businesses.