Customer Service Expert

2 weeks ago


Glencoe, Minnesota, United States Apex Ventures Full time
About the Role

We are seeking a highly skilled Customer Service Consultant to join our team at Apex Ventures. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Customer Support: Handle customer inquiries and concerns in a timely and professional manner, providing solutions and alternatives to meet their needs.
  • Product Knowledge: Stay up-to-date on our products and services, and be able to answer customer questions and provide recommendations.
  • Conflict Resolution: Address and resolve customer complaints in a fair and efficient manner, ensuring customer satisfaction.
  • Reporting: Create and maintain accurate reports on customer concerns and feedback, providing insights for process improvement.
Requirements
  • Education: Completed commercial training or similar qualifications.
  • Experience: Previous experience in a similar position, preferably in a customer-facing role.
  • Language Skills: Fluent in written and spoken German.
  • Technical Skills: Proficient in MS Office, especially Excel.
  • Soft Skills: Team player with flexibility and problem-solving skills.
What We Offer
  • Job Security: Indefinite employment contract based on the BAP collective agreement.
  • Competitive Salary: Above-average monthly salary.
  • Exciting Assignments: Opportunities to work with a variety of clients and projects.
  • Support: Continuous support from a personal contact person.


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