Healthcare Access Associate

1 week ago


Rochester, New York, United States Rochester Regional Health Full time

Job Summary

Rochester Regional Health is seeking a skilled Healthcare Access Associate to join our team. As a key member of our Communications Center, you will play a vital role in delivering exceptional patient satisfaction by providing outstanding customer service to patients, providers, and payers throughout the patient's healthcare experience.

Key Responsibilities

  • Provide courteous, attentive, and prompt service to all those you work with and support
  • Collaborate with physician offices and clinical departments to coordinate services, prepare patients for their visit, and maintain all support processes
  • Act as a key referral liaison to community provider offices, serving as a primary point of contact for private physicians to manage all types of interactions into RRHS
  • Ensure work is compliant with all policies and procedures

Requirements

  • Two years customer service experience, preferably in a healthcare setting
  • Proficient in use of computers
  • Strong customer service skills and the ability to demonstrate compassion and empathy
  • Knowledge of medical terminology
  • Strong verbal and written communication skills
  • Bilingual preferred
  • Associates degree preferred

Working Conditions

Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time.

Rochester Regional Health is an Equal Opportunity/Affirmative Action Employer. Minority/Female/Disability/Veterans are encouraged to apply.



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