Healthcare Access Associate

2 weeks ago


Rochester, New York, United States Rochester Regional Health Full time
Job Summary

As a Referral Coordinator at Rochester Regional Health, you will play a vital role in delivering exceptional patient satisfaction by providing outstanding customer service to patients, providers, and payers throughout the patient's healthcare experience.

Key Responsibilities

Provide courteous, attentive, and prompt service to all those you work with and support
Collaborate with physician offices and clinical departments to coordinate services, prepare patients for their visit, and maintain all support processes
Utilize Electronic Medical Records (EMRs) to communicate with patients, caregivers, physicians, and the community to schedule patient appointments, complete registrations, and respond to inquiries
Serve as a key referral liaison to community provider offices, serving as a primary point of contact for private physicians to manage all types of interactions into RRHS

Requirements

Two years of customer service experience, preferably in a healthcare setting
Proficient in the use of computers
Strong customer service skills and the ability to demonstrate compassion and empathy
Knowledge of medical terminology
Strong verbal and written communication skills
Bilingual preferred
Associate's degree preferred

Working Conditions

This is a sedentary role that involves sitting most of the time, but may involve walking or standing for brief periods. Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations.

Pay Range
$22.00

Location
Rochester, NY 14617

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