Customer Service Supervisor

7 days ago


Lincoln, Alabama, United States Pilot Company Full time

Pilot Company is a leading network of travel centers that operates over 750 retail and fueling locations across 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in busy basins.

Our company has a people-first culture and commitment to giving back, with a foundation dating back to 1958. We strive to fuel people and keep North America moving by serving our guests, team members, and trucking companies.

We are an equal opportunity employer and welcome applications from all qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Job Summary

This role involves supervising employees and general operations of the store, requiring excellent customer service skills and the ability to respond to customer needs. The ideal candidate would be self-motivated, able to assist managers with tasks, and maintain facilities well-maintained and running smoothly.

The supervisor would also be knowledgeable about store operations and PFJ's commitment to quality and customer service. They must be proficient with a calculator, computer, and other equipment, with the ability to work as part of a team and interact with different levels, including hourly team members, customers, vendors, and corporate representatives.

Key Responsibilities
  • Serving customers and responding to their needs
  • Maintaining facilities well-maintained and running smoothly
  • Assisting managers with tasks and ensuring effective operation of the store
Requirements
  • Previous experience or working knowledge of retail operations
  • Incredible customer service skills and ability to help maintain a customer-focused culture
  • Proficiency with a calculator, computer, and other equipment
  • Able to work as part of a team and interact with different levels
Benefits
  • Fuel Discount
  • Nation-wide Medical Plan/Dental/Vision
  • 401(k)
  • Flexible Spending Accounts
  • Adoption Assistance
  • Tuition Reimbursement
  • Flexible Schedule
  • Weekly Pay


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