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Senior Community Engagement Specialist

2 months ago

Texarkana, Texas, United States Windstream Full time

Company Overview:

Windstream Holdings, Inc. stands as a premier provider of sophisticated network communication and technology solutions tailored for consumers, small enterprises, and large organizations across the United States.

  • Under the Kinetic brand, Windstream delivers a variety of bundled services, which encompass high-speed internet, security offerings, voice services, and digital television through an advanced fiber-optic network.
  • Windstream Enterprise excels as a managed services provider, offering strategic communication and security solutions to mid-sized businesses and enterprise clients.
  • Windstream Wholesale specializes in delivering high-capacity, high-performance networking solutions and services to telecom carriers, data centers, content providers, and enterprises.

The Windstream team is dedicated to providing innovative software and networking solutions that connect individuals and empower businesses in an ever-evolving landscape.

Position Overview:

As a Senior Community Engagement Specialist at Kinetic, you will play a crucial role in embodying our brand within local communities. Your primary responsibility will be to cultivate strong connections and enhance our reputation as a reliable service provider. You will support the initiatives of the Regional Marketing Consultant to uphold Kinetic's commitment to local engagement through various community events and personal interactions.

Key Responsibilities:

Your role will involve:

  • Identifying and pursuing new sales opportunities through proactive community outreach.
  • Acting as a consultant to understand and fulfill customer needs while delivering personalized service.
  • Being the human touchpoint for Kinetic, ensuring customer service is delivered with a local and personal approach.
  • Participating in branding and sales events, leveraging marketing insights from the Regional Marketing Consultant.
  • Collaborating with sales leaders and operations teams to enhance community engagement.
  • Building and maintaining relationships with local homeowners' associations, real estate agencies, and other community partners.
  • Ensuring that new residents are informed about Kinetic's services and commitment to the community.
  • Engaging actively with local chambers, civic groups, and charitable organizations to strengthen Kinetic's image as a vital community member.
  • Working closely with operations teams to address and resolve customer escalations promptly.
  • Monitoring competitor activities and providing valuable insights to the team.
  • Fostering strong collaboration with other sales teams to ensure a unified approach in customer interactions.
  • Championing Kinetic's Local initiative by promoting local contact points and ensuring the community is aware of their local support team.

Qualifications:

  • Ability to manage multiple tasks with a sense of urgency.
  • Experience in creating and managing project plans and timelines to meet key deliverables.
  • Strong organizational skills to anticipate needs, prioritize tasks, and meet deadlines.
  • Self-motivated with a positive attitude and a focus on achieving performance metrics.
  • Excellent written and verbal communication skills.
  • Willingness to travel within the designated territory.
  • Comfortable speaking in front of large audiences.
  • Familiarity with telecommunications, broadband, and related technologies.
  • Experience in project management and customer service.
  • A college degree with 3-5 years of professional experience or 5+ years of related experience, or an equivalent combination of education and experience.
  • Bilingual skills are a plus.

Physical Requirements:

  • Standing: 67-100% of the time
  • Walking: 34-66% of the time
  • Sitting: 0-33% of the time
  • Driving: Frequently
  • Bending, crouching, pushing, pulling, and carrying: Occasionally
  • Lifting: Continuously for weights up to 15 lbs; occasionally for weights over 15 lbs
  • Repetitive hand actions: Medium dexterity required

Audio Visual Needs:

  • Hearing: Continuously
  • Near Vision: Frequently
  • Far Vision: Occasionally
  • Peripheral Vision: Occasionally
  • Color Discrimination: Occasionally

Equipment Used: Computer, printer, telephone, cellular phone.

Windstream's Commitment:

Windstream is dedicated to fostering a workplace culture that values innovation and inclusivity. We empower our team members to contribute their unique talents and perspectives, creating an environment where creativity and collaboration thrive. Together, we aim to build a more connected future for our organization and the communities we serve.

Equal Opportunity Employer:

Windstream celebrates the diversity of our workforce and is committed to providing equal employment opportunities to all qualified applicants. We encourage individuals from all backgrounds to apply.