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Customer Service Manager

2 months ago

Spring, Texas, United States Fajita Pete's Full time
Job Description

Fajita Pete's is seeking a highly skilled and experienced Customer Service Manager to join our team. As a key member of our management team, you will be responsible for ensuring that our customers receive exceptional service and that our restaurant runs smoothly and efficiently.

Key Responsibilities:
  • Customer Service: Provide outstanding customer service to ensure that our customers have a positive experience in our restaurant.
  • Team Management: Manage and train our front-of-house and back-of-house staff to ensure that they are providing excellent service and working efficiently.
  • Inventory Management: Assist with inventory management and control to ensure that we are running at optimal levels.
  • Problem-Solving: Handle customer complaints and resolve issues in a timely and professional manner.
  • Communication: Communicate effectively with staff, customers, and management to ensure that everyone is informed and on the same page.
Requirements:
  • Experience: 2+ years of experience in a customer-facing role, preferably in the restaurant industry.
  • Skills: Excellent communication and problem-solving skills, ability to work well under pressure, and a strong attention to detail.
  • Education: High school diploma or equivalent required.