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Client Success Specialist

2 months ago

Albuquerque, New Mexico, United States Securin Full time
Customer Success Manager at Securin

Are you driven by the desire to cultivate meaningful connections with clients and enhance their overall experience? If you possess a background in the SaaS or technology sectors, we invite you to consider the role of Customer Success Manager at Securin.

Role Overview:

The Customer Success division at Securin plays a pivotal role in our sustained growth and profitability. As a Customer Success Manager, your primary focus will be on onboarding new clients, nurturing relationships, and ensuring high levels of customer satisfaction and loyalty.

Core Responsibilities:
  • Oversee the customer onboarding and adoption journey
  • Maintain relationships with clients through regular interactions and performance reviews
  • Prioritize customer retention, renewals, and advocacy
  • Deliver training and support to clients to enhance product usage
Required Qualifications:
  • Bachelor's degree in Business Administration, Computer Science, or a related discipline
  • Experience in a customer-facing position within the SaaS or technology industry
  • Solid understanding of cybersecurity principles
  • Exceptional communication and interpersonal abilities
  • Experience with SLED clients is advantageous

Become a part of Securin and contribute to a vibrant team committed to customer success and strategic advancement in the cybersecurity field.