Server Assistant

We are seeking a highly motivated and customer-focused Server Assistant to join our team at The MC Hotel, a boutique hotel in the heart of Montclair, New Jersey. As a Server Assistant, you will play a vital role in providing exceptional service to our guests and ensuring their stay with us is memorable and enjoyable.

• Deliver exceptional service to guests, ensuring their needs are met and exceeded.
• Follow service guidelines and standards to maintain a high level of quality and consistency.
• Clean, set, and reset tables, as well as perform side duties, to ensure a seamless dining experience.
• Serve water, bread, and coffee, and stack trays properly for efficient unloading.
• Perform setup duties, including side stations, storage areas, and food staging areas, to ensure a smooth operation.
• Fold napkins and maintain an adequate supply to meet guest demands.
• Assist in all other food and beverage departments as needed, ensuring a cohesive and efficient service.
• Answer telephones promptly and politely, providing excellent customer service.
• Offer guests an enjoyable and expertly served beverage/dining experience, conforming to guidelines of excellence for quality, professionalism, and friendliness.
• Anticipate and service guest needs, ensuring their stay with us is memorable and enjoyable.
• Serve and clear food and beverage items in an unobtrusive and professional manner.
• Be familiar with menus, including preparation, ingredients, and descriptions, to provide accurate information to guests.
• Be familiar with the wine list and in wine and beverage service, including stemware used.
• Complete opening and closing side work as assigned, ensuring all tables are set according to standard.
• Present menus and explanations for all menu items, as well as specials of the day.
• Utilize the hotel's computer system to ring up sales, print checks, close checks, and complete closing readings.
• Carry trays, bus, and reset tables with linen, china, glass, and silver, ensuring a seamless dining experience.
• Ascertain a guest's satisfaction and handle any problem that may arise, informing a manager of the problem and how it was resolved.
• Recognize and address potential intoxicated, disruptive, or undesirable guests, ensuring a safe and enjoyable environment for all.
• Stock linen, china, silver, and glassware for service, ensuring a seamless operation.
• Ensure all silver equipment is in good condition and polished, maintaining a high level of quality and consistency.
• Install buffets and brunch tables, as well as set up food items and displays, to ensure a smooth operation.
• Maintain and retrieve all food items from the kitchen and attractively and safely transport them to an outlet.
• Work closely and communicate with the kitchen associates, ensuring a cohesive and efficient service.
• Assist in table-side service, serving dishes to guests while explaining the contents and preparation.
• Properly clear and crumb tables, ensuring a clean and inviting environment for guests.
• Offer coffee or tea and serve any requested, ensuring a seamless dining experience.
• Break down any buffets, displays, or side stations when needed, ensuring a smooth operation.
• Greet each guest promptly, courteously, and graciously, with eye contact, a smile, and good posture.
• Recognize regular guests and greet them by their name, ensuring a personalized and memorable experience.
• Make the guest feel comfortable and at ease in their room (Room Service), ensuring a seamless and enjoyable experience.
• Keep accurate control of guest checks, credit vouchers, currency, and posting procedures, ensuring a smooth operation.
• Record all guest charges, gratuities, and cash transactions accurately, ensuring a seamless and efficient service.
• Set up orders on trays and tables and transport them to guest floors and rooms, ensuring a seamless dining experience.
• Remove trays and tables from guest rooms and corridors, ensuring a clean and inviting environment.
• Handle 'Do Not Disturb' rooms, ensuring a seamless and efficient service.
• Conduct oneself in a professional manner at all times, reflecting the hotel's high standards.
• Maintain a good working relationship with other associates, ensuring a cohesive and efficient service.
• Respond properly in any hotel emergency or safety situation, ensuring a safe and enjoyable environment for all.
• Move chairs and tables, ensuring a seamless and efficient service.

• Good reading, writing, and oral proficiency in the English language.
• High school education or equivalent experience.
• Minimum of 2 years of food and beverage experience.
• Able to work well unsupervised and alone without direct supervision.
• Demonstrate a high degree of drive and determination.
• Constantly recommend service and product improvement to better the operation.
• Keep the work area clean and tidy at all times.
• Attend all required meetings.
• Follow proper payroll and uniform procedures.
• Properly handle and report associate and guest accidents.
• Maintain complete knowledge of and comply with all hotel and departmental policies/service procedures/standards.
• Assist with responsibilities and duties in other departments and as assigned by management.
• Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel.
• Maintain a good working relationship with other associates by promoting teamwork and fostering a harmonious working climate.
• Partake in a positive work ethic and surrounding environment.

We are an equal opportunity employer and celebrate diversity, committed to creating an equitable and inclusive environment, and a sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from, and take pride in who we serve.