Server Assistant

Aparium is a leading hospitality company that prides itself on delivering exceptional customer experiences. We are seeking a highly motivated and detail-oriented Server Assistant to join our team.

We are looking for a Server Assistant who is passionate about providing outstanding service to our guests. As a Server Assistant, you will be responsible for delivering exceptional service consistently, following service guidelines, and ensuring that our guests have a memorable experience.

• Deliver exceptional service consistently
• Follow service guidelines
• Clean, set, and re-set tables continuously
• Serve water, bread, and coffee
• Stack trays properly for efficient unloading
• Perform setup duties as requested
• Fold napkins for meal periods
• Help in all other food and beverage departments when needed
• Answer the telephone promptly and properly
• Offer guests an enjoyable, expertly served beverage/dining experience
• Anticipate and service of guest's needs
• Serve and clear food and beverage items
• Be familiar with the menus, including preparation, ingredients, and description
• Be familiar with the wine list and in wine and beverage service
• Complete opening and closing side work as assigned
• Present menus and explanations for all menu items
• Utilize the hotel's computer system
• Carry trays, bus, and reset tables
• Ascertain a guest's satisfaction and handle any problem that may arise
• Recognize and address potential intoxicated, disruptive, or undesirable guests
• Stock linen, china, silver, and glassware for service
• Ensure all silver equipment is in good condition and polished
• Install buffets and brunch tables
• Maintain and retrieve all food items from the kitchen
• Work closely and communicate with the kitchen associates
• Assist in table-side service
• Serve any dishes to guests while explaining the contents and preparation
• Properly clear and crumb tables
• Offer coffee or tea and serve any requested
• Breakdown any buffets, displays, or side stations when needed
• Greet each guest promptly, courteously, and graciously
• Recognize regular guests and greet them by their name
• Make the guest feel comfortable and at ease in their room
• Keep accurate control of guest checks, credit vouchers, currency, and posting procedures
• Record all guest charges, gratuities, and cash transactions accurately
• Set up orders on trays and tables and transport them to guest floors and rooms
• Remove trays and tables from guest rooms and corridors
• Handle 'Do Not Disturb' rooms
• Conduct oneself in a professional manner at all times
• Maintain a good working relationship with other associates
• Respond properly in any hotel emergency or safety situation
• Move chairs and tables

To be successful in this role, you will need:

• Good reading, writing, and oral proficiency in the English language
• A high school education or equivalent experience
• Able to work well unsupervised
• Able to work alone without direct supervision
• Demonstrate a high degree of drive and determination
• Constantly recommend service and product improvement to better the operation
• Keep the work area clean and tidy at all times
• Attend all required meetings
• Follow proper payroll and uniform procedures
• Properly handle and report associate and guest accidents
• Maintain complete knowledge of and comply with all hotel and departmental policies/service procedures/standards
• Assist with responsibilities and duties in other departments and as assigned by management
• Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel
• Maintain a good working relationship with other associates by promoting teamwork and fostering a harmonious working climate
• Partake in a positive work ethic and surrounding environment