Server Assistant

2 days ago

Montclair, New Jersey, United States Aparium Full time
About Us

Aparium is a leading hospitality company that prides itself on delivering exceptional customer experiences. We are seeking a highly motivated and detail-oriented Server Assistant to join our team.

The Role

We are looking for a Server Assistant who is passionate about providing outstanding service to our guests. As a Server Assistant, you will be responsible for delivering exceptional service consistently, following service guidelines, and ensuring that our guests have a memorable experience.

Key Responsibilities:
  • Deliver exceptional service consistently
  • Follow service guidelines
  • Clean, set, and re-set tables continuously
  • Serve water, bread, and coffee
  • Stack trays properly for efficient unloading
  • Perform setup duties as requested
  • Fold napkins for meal periods
  • Help in all other food and beverage departments when needed
  • Answer the telephone promptly and properly
  • Offer guests an enjoyable, expertly served beverage/dining experience
  • Anticipate and service of guest's needs
  • Serve and clear food and beverage items
  • Be familiar with the menus, including preparation, ingredients, and description
  • Be familiar with the wine list and in wine and beverage service
  • Complete opening and closing side work as assigned
  • Present menus and explanations for all menu items
  • Utilize the hotel's computer system
  • Carry trays, bus, and reset tables
  • Ascertain a guest's satisfaction and handle any problem that may arise
  • Recognize and address potential intoxicated, disruptive, or undesirable guests
  • Stock linen, china, silver, and glassware for service
  • Ensure all silver equipment is in good condition and polished
  • Install buffets and brunch tables
  • Maintain and retrieve all food items from the kitchen
  • Work closely and communicate with the kitchen associates
  • Assist in table-side service
  • Serve any dishes to guests while explaining the contents and preparation
  • Properly clear and crumb tables
  • Offer coffee or tea and serve any requested
  • Breakdown any buffets, displays, or side stations when needed
  • Greet each guest promptly, courteously, and graciously
  • Recognize regular guests and greet them by their name
  • Make the guest feel comfortable and at ease in their room
  • Keep accurate control of guest checks, credit vouchers, currency, and posting procedures
  • Record all guest charges, gratuities, and cash transactions accurately
  • Set up orders on trays and tables and transport them to guest floors and rooms
  • Remove trays and tables from guest rooms and corridors
  • Handle 'Do Not Disturb' rooms
  • Conduct oneself in a professional manner at all times
  • Maintain a good working relationship with other associates
  • Respond properly in any hotel emergency or safety situation
  • Move chairs and tables
What You Will Need

To be successful in this role, you will need:

  • Good reading, writing, and oral proficiency in the English language
  • A high school education or equivalent experience
  • Able to work well unsupervised
  • Able to work alone without direct supervision
  • Demonstrate a high degree of drive and determination
  • Constantly recommend service and product improvement to better the operation
  • Keep the work area clean and tidy at all times
  • Attend all required meetings
  • Follow proper payroll and uniform procedures
  • Properly handle and report associate and guest accidents
  • Maintain complete knowledge of and comply with all hotel and departmental policies/service procedures/standards
  • Assist with responsibilities and duties in other departments and as assigned by management
  • Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel
  • Maintain a good working relationship with other associates by promoting teamwork and fostering a harmonious working climate
  • Partake in a positive work ethic and surrounding environment

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