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Customer Service Representative

2 months ago

Jefferson City, Missouri, United States AdNetAccountNet Inc. Full time

About Us:

AdNet/AccountNet, Inc. is a management consulting firm that specializes in providing high-quality staffing and executive search services. Founded in 1990, our company is committed to delivering exceptional results to our clients.

Job Description:

We are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for delivering an exceptional customer experience within the commercial energy business. Your primary duties will include:

  • Providing Non-Scripted Customer Interactions: You will engage with customers via phone, email, and software chat applications to resolve their inquiries and provide support.
  • Professional Outreach: You will establish and maintain relationships with customers to promote our services and products.
  • Reviewing and Assisting Customers with Energy Application Inquiries: You will review and respond to customer inquiries related to energy applications and programs.
  • Other Administrative Duties: You will perform various administrative tasks as assigned by management.

Requirements:

  • High School Diploma: You must have a high school diploma or equivalent.
  • 2+ Years of Professional Work Experience: You must have at least 2 years of professional work experience.
  • Proficiency in MS Office Suite: You must be proficient in MS Word, Excel, and other programs within the MS Office Suite.
  • Background Check: You must be able to pass a background check.

Preferred Qualifications:

  • Previous Business Processing or Back-Office Experience: You must have previous experience in business processing or back-office operations.
  • Ability to Accurately Process Applications: You must be able to accurately process applications within a highly repetitive processing environment.
  • Previous Sales or Customer Service Experience: You must have previous experience in sales or customer service.
  • Computer Skills: You must have strong computer skills, including data entry with a high degree of accuracy and speed, and database navigation.
  • Strong Communication Skills: You must have strong written and oral communication skills.
  • Ability to Work Independently: You must be able to work independently and as part of a team.
  • Strong Organizational and Analytical Skills: You must have strong organizational and analytical skills.
  • Ability to Type 45-50 WPM: You must be able to type 45-50 words per minute.
  • Team Player: You must be a team player with the ability to work in a fast-paced environment.
  • Superior Interpersonal Skills: You must have superior interpersonal skills, including courtesy, professionalism, and a cooperative attitude.
  • Ability to Be Flexible: You must be able to be flexible and handle multiple priorities.
  • Able to Sit for Prolonged Periods: You must be able to sit for prolonged periods of time.
  • Takes Pride in Own Ability: You must take pride in your ability to positively make a difference in the lives of program participants.
  • Desire to Learn: You must have a desire to learn about the energy business.