Practice Assistant, Multispecialty Healthcare Professional

4 days ago


Haverhill, Massachusetts, United States Mass General Brigham Community Physicians Full time
Role Overview

Our Practice Assistants play a vital role in the operations of our community-based physician practices. Dedicated to administrative support, these Assistants serve as the gatekeepers of our practices and ensure that our team is delivering the highest quality experience that exceeds our patients' expectations.

Responsibilities:
  • Leading up to the patient visit, Practice Assistants schedule all appointments and obtain Prior Authorizations from insurances when needed for specific exams.
  • During the patient's visit, the focus is check-in, which includes greeting patients, answering all of their questions, assisting with any pre-visit paperwork/forms, and collecting co-payments.
  • At the conclusion of the visit, during check-out, Practice Assistants are tasked with scheduling follow-up appointments, tests, and/or procedures.
  • Other duties include fielding all incoming telephone calls and triaging appropriately, monitoring patient flow and waiting room activity, and providing general support to practice leadership, clinicians, and peers.
Qualifications

We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume ambulatory clinic setting. Whether you are an entry-level candidate hoping to learn the healthcare industry from the ground up or a proven healthcare professional seeking a new challenge, the Practice Assistant role is the opportunity for you.

We are an equal opportunity employer and welcome applications from diverse candidates. Our philosophy is that if a new hire has strong customer service skills with a genuine passion for patient care, everything else can be taught.



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