Practice Assistant, Multispecialty
4 days ago
About the Role
We are seeking a highly skilled and organized Practice Assistant to join our team at Mass General Brigham Community Physicians. As a Practice Assistant, you will play a vital role in the operations of our community-based physician practices, providing administrative support and ensuring that our team delivers the highest quality experience for our patients.
Responsibilities
- Schedule appointments and obtain Prior Authorizations from insurances when needed for specific exams.
- Check-in patients, answer their questions, assist with pre-visit paperwork/forms, and collect co-payments.
- Schedule follow-up appointments, tests, and/or procedures at the conclusion of the visit.
- Field incoming telephone calls and triage appropriately.
- Monitor patient flow and waiting room activity.
- Provide general support to practice leadership, clinicians, and peers.
Qualifications
We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume ambulatory clinic setting. A high school diploma or GED is required, and experience working in customer service, preferably in a community-based medical practice, is preferred. Bilingual skills (Spanish/English) are a plus.
About Us
Mass General Brigham is an Equal Opportunity Employer. We believe in meeting our patients where they are and providing multiple pathways. Our team is dedicated to clinical excellence, diversity, equity, and inclusion, and we offer a competitive benefits package. If you are a customer-focused professional looking for a new challenge, we encourage you to apply.
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