Customer Service Representative
3 weeks ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Mauser Packaging Solutions. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their satisfaction with our products and services.
Responsibilities- Establish and maintain strong relationships with customers through effective communication and issue resolution.
- Process and manage customer orders, including order entry, maintenance, and tracking.
- Review and resolve any conflicts between plant delivery schedules and customer requested dates.
- Communicate order confirmations, changes, and cancellations to customers and internal team members.
- Identify and resolve customer service issues, recommending corrective action as necessary.
- Review orders after shipment for billing accuracy and quantity item errors.
- Manage the issuing of credits, return authorizations, and pallet returns.
- Review inventory usage on stocked items, identifying and communicating items that have not tracked to plan.
- Ensure customer complaints are resolved in a satisfactory manner, seeking guidance from supervisor as needed.
- Communicate with Planners, Sales Representatives, Pricing team, and Plant Management as required.
- Prepare necessary reports for Plant Management and customers, including inventory and open order reports.
- Process plant claims, including deductions for shortages, quality issues, and miscellaneous items.
- File customer paperwork, including shipping documentation and customer orders, in a timely fashion.
- Associate or bachelor's degree preferred but not required.
- Manufacturing experience strongly preferred.
- 1-3 years customer service experience required.
- Microsoft Office Suite - basic to above-average computer skills, including Excel.
- CRM experience preferred.
- Ability to perform basic quantitative skills.
- Ability to work with all areas of the business, including plant and sales personnel.
- Professional verbal and written communication.
- Strong customer service advocacy and problem-solving skills.
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