Enterprise Technology Services Analyst

4 weeks ago

Falls Church, Virginia, United States TechWish Full time

Job Summary:

The Enterprise Technology Services Analyst will play a key role in expanding software titles to the application catalog in Software Center and the Service Catalog, ensuring seamless data synchronization with ServiceNow, and further automating software delivery for our growing customer base.

Key Responsibilities:

  • Collaborate with the project team and developers to increase self-service options for automated software delivery.
  • Create standardized catalog details/descriptions to educate customers and improve user experience.
  • Participate in Agile sprints, including writing stories, documenting requirements, and conducting UAT testing.
  • Work with the Product Owner to prioritize tasks based on business value and technical complexity.
  • Maintain a comprehensive, accurate product backlog with detailed requirements, ensuring readiness for upcoming sprints.
  • Automate the fulfillment and tracking of licensed software.
  • Track licenses and create alerts based on availability.
  • Develop a workbench to build presentation agendas for ServiceNow RITM/SCTASKs for new desktop software.
  • Trigger automated workflows for software requests, increasing the application catalog's automated delivery/fulfillment rate.
  • Enable users to order all desktop software currently restricted or requiring Service Desk submission.
  • Develop reports and dashboards for software fulfillment.
  • Complete development and testing based on prioritized candidates; execute communication, training, and implementation plans.
  • Provide customers with easy access to an approved software list and develop workflows to validate new software requests.
  • Assess ITAM, CMDB, and SCCM data for field validation, clean-up, and correlation of data elements.
  • Engage stakeholders and ISD groups, gather feedback, and gain approval for project milestones.
  • Monitor implemented solutions to ensure effectiveness and efficiency.

Required Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 5+ years of experience in IT project management, specifically in desktop software delivery, software packaging, automation, and customer experience.
  • Strong knowledge of ServiceNow, MyIT, MECM, Windows Software Center, MacOS, Windows, and Citrix applications.
  • Proven experience in data analytics and metrics reporting.
  • Proficiency in developing reports and dashboards using ServiceNow and Microsoft Suite.
  • Excellent communication and stakeholder management skills, with the ability to negotiate and report statuses and findings.
  • Understanding of Agile Project Management methodologies and Scrum Framework.
  • Experience writing and prioritizing user stories, ensuring timely delivery.
  • Strong problem-solving skills and attention to detail.
  • Self-starter with a positive attitude and willingness to hit the ground running.
  • Diplomatic in exchanging information and addressing sensitive issues.

Preferred Qualifications:

  • PMP or similar project management certification.
  • Experience with ITAM, CMDB, and SCCM/MECM data management.

  • Enterprise Solutions Architect

    4 weeks ago

    Falls Church, Virginia, United States General Dynamics Information Technology Full time

    Job Title: Enterprise Solutions ArchitectJob Summary:General Dynamics Information Technology (GDIT) is seeking an experienced Enterprise Solutions Architect to join our team. As an Enterprise Solutions Architect, you will be responsible for designing and implementing technical solutions that meet the needs of our clients. You will work closely with our...

  • SIPRNet Information Analyst Lead

    1 month ago

    Falls Church, Virginia, United States General Dynamics Information Technology Full time

    Job Description:As a SIPRNet Information Analyst Lead at General Dynamics Information Technology, you will play a critical role in ensuring the security and integrity of our clients' sensitive systems. Your expertise in enterprise IT will be instrumental in helping us overcome evolving demands and missions.Key Responsibilities:Perform and/or oversee systems...

  • Enterprise Technology Services Analyst Contractor

    4 weeks ago

    Falls Church, Virginia, United States TechWish Full time

    Job SummaryThe Desktop Automated Software Delivery Project is focused on expanding software titles to the application catalog in Software Center and the Service Catalog, data synchronization with ServiceNow, and further automating software delivery for our growing customer base.Key ResponsibilitiesCollaborate with the project team and developers to increase...

  • Senior Business Systems Analyst

    4 weeks ago

    Falls Church, Virginia, United States General Dynamics Information Technology Full time

    Job DescriptionSeize your opportunity to make a meaningful impact as a Senior Business Systems Analyst at General Dynamics Information Technology (GDIT). Our team is seeking a highly skilled professional to analyze business and technical processes to formulate and develop business information processing systems.Key ResponsibilitiesWork closely with key...

  • Senior Business Intelligence Expert

    4 weeks ago

    Falls Church, Virginia, United States Creative Information Technology, Inc Full time

    About usCreative Information Technology Inc (CITI) is a renowned IT enterprise recognized for its exceptional customer service and innovative solutions. We serve both government and commercial sectors, offering a range of solutions including healthcare services.Job DescriptionWe are seeking a Sr. Business Analyst to join our team in Atlanta, GA. As a key...

  • Program Analyst

    1 month ago

    Falls Church, Virginia, United States Patriot Enterprises LLC Full time

    Job Title: Program AnalystJoin Patriot Enterprises LLC as a Program Analyst and contribute to the success of our organization. As a key member of our team, you will play a vital role in providing technical support and assistance to our Program Manager and Senior Consultant.Job SummaryThe Program Analyst will serve as a Staff Action Officer and advisor to the...

  • Senior Security Risk Analyst

    1 month ago

    Falls Church, Virginia, United States Cvent Full time

    Cvent's Information Security Team is Seeking a Senior Security Risk AnalystCvent's rapidly growing information security organization is seeking a Senior Security Risk Analyst to join its Information Security Risk Management and Compliance team. The role will provide support for maturing and optimizing information security governance, risk management, and...

  • Enterprise Solutions Sales Professional

    4 weeks ago

    Falls Church, Virginia, United States Cvent Full time

    Overview:Cvent is a leading provider of meetings, events, and hospitality technology, serving over 4,800 employees and 22,000 customers worldwide, including 53% of the Fortune 500. Our comprehensive event marketing and management platform empowers marketers and event professionals to succeed, while our software solutions help hotels, venues, and destinations...

  • Enterprise Solutions Sales Professional

    4 weeks ago

    Falls Church, Virginia, United States Cvent Full time

    Overview: Cvent is a leading provider of meetings, events, and hospitality technology. As a Sales Executive for Enterprise Solutions, you will play a key role in driving revenue growth and expanding our customer base. Key Responsibilities:Develop and execute sales strategies to penetrate new accounts and expand existing relationships.Present Cvent's products...

  • Senior Systems Analyst

    4 weeks ago

    Falls Church, Virginia, United States Saxon Global Full time

    Job Title: Senior Systems AnalystJob Summary:We are seeking a highly skilled Senior Systems Analyst to join our team at Saxon Global. As a Senior Systems Analyst, you will be responsible for leading the analysis of software requirements and ensuring that they align with business needs. You will also be responsible for managing the project lifecycle,...

  • Linux Systems Administrator

    4 weeks ago

    Falls Church, Virginia, United States IronArch Technology Full time

    Job SummaryWe are seeking a highly skilled Linux Systems Administrator to join our team at IronArch Technology. As a key member of our team, you will be responsible for maintaining the smooth operation of our multi-user computer systems, including Linux-based application and license servers, virtual machines, and GP/GPU cluster-based systems.Key...

  • Lead Business Analyst, Federal Acquisition Systems

    4 weeks ago

    Falls Church, Virginia, United States IMSolutions Full time

    Job Title: Lead Business Analyst, Federal Acquisition SystemsAbout the Role:We are seeking a highly skilled Lead Business Analyst to join our team at IMSolutions. As a Lead Business Analyst, you will be responsible for managing large projects in complex organizations, crossing multiple business units with stakeholders with diverse and conflicting needs. This...

  • ServiceNow ITOM Expert

    4 weeks ago

    Falls Church, Virginia, United States General Dynamics Information Technology Full time

    Job Title: ServiceNow ITOM ExpertGeneral Dynamics Information Technology (GDIT) is seeking a highly skilled ServiceNow ITOM Expert to join our team. As a key member of our platform support and development team, you will be responsible for the configuration, development, support, migration, and maintenance of ServiceNow implementation.The successful candidate...

  • Cloud Engineer

    4 weeks ago

    Falls Church, Virginia, United States General Dynamics Information Technology Full time

    Job Title: Cloud EngineerJob Summary:We are seeking a highly skilled Cloud Engineer to join our team at General Dynamics Information Technology. As a Cloud Engineer, you will be responsible for designing, implementing, and maintaining enterprise cloud capabilities to meet the needs of our clients.Key Responsibilities:Design and implement cloud...

  • Tech Lead

    1 month ago

    Falls Church, Virginia, United States Creative Information Technology, Inc Full time

    About UsCreative Information Technology Inc (CITI) is a leading IT enterprise known for its exceptional customer service and innovative solutions. We serve both government and commercial sectors, offering a range of services including:Our ExpertiseIT consulting and strategySoftware development and integrationCloud computing and infrastructure Cybersecurity...

  • SAP Business Objects Consultant

    4 weeks ago

    Falls Church, Virginia, United States Mpire Technology Group Inc Full time

    Job Title: SAP Business Objects ConsultantAbout the Role:Mpire Technology Group Inc. is seeking an experienced SAP Business Objects Consultant to support our client in Falls Church, VA. The ideal candidate will have a strong background in Business Intelligence and a proven track record of delivering successful projects.Key Responsibilities:Perform SAP BO...

  • Senior IT Solutions Specialist

    1 month ago

    Falls Church, Virginia, United States Creative Information Technology, Inc Full time

    At Creative Information Technology Inc, we're seeking a highly skilled Configuration Management Expert to join our team. As a key member of our IT department, you will be responsible for designing and implementing effective configuration management systems to support our hybrid IT environment.About UsCreative Information Technology Inc is a leading IT...

  • Senior IT Program Manager

    4 weeks ago

    Falls Church, Virginia, United States Creative Information Technology, Inc Full time

    About usCreative Information Technology Inc (CITI) is a renowned IT enterprise known for its exceptional customer service and innovative solutions. We serve both government and commercial sectors, offering a range of solutions such as...Key Responsibilities: Lead IT programs and projects to deliver exceptional results Collaborate with cross-functional teams...

  • Data Analyst

    4 weeks ago

    Falls Church, Virginia, United States JST Full time

    Job DescriptionOverviewJST is seeking a Contract Data Analyst to join our team. This is a full-time Onsite position with potential hybrid/remote work at Defense Health Agency (DHA) headquarters in Falls Church, Virginia. JST offers a full benefit package, a collaborative work environment, and strong company culture. Veterans and military spouses are...

  • ServiceNow ITOM

    4 weeks ago

    Falls Church, Virginia, United States General Dynamics Information Technology Full time

    Job Title: ServiceNow ITOM & ITAM Subject Matter ExpertJob Summary:We are seeking a highly skilled ServiceNow ITOM & ITAM Subject Matter Expert to join our team at General Dynamics Information Technology. As a key member of our platform support and development team, you will be responsible for the configuration, development, support, migration, and...