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Service Operations Manager

1 month ago

Waynesboro, Virginia, United States Paul Thigpen Ford of Waynesboro Full time

h3JobDescription/h3pPaulThigpenFordofWaynesboroisseekinganexperiencedServiceDirectortoleadourservicedepartment./ppResponsibilitiesinclude:/pulliAssistingcustomersinservicing,repairing,andexplainingeachserviceneeded./liliUnderstandingcustomers'requirementsandconcerns,matchingthemtovariousserviceoptions./liliMaintainingahighCustomerServiceIndex(CSI)ratingbyhandlingcustomercomplaintsimmediatelyandappropriately./liliCreatinggoalsandobjectivesforthedepartment,includinganannualoperatingbudgetandamarketingplantopromotenewbusiness./li/ulpRequirementsinclude:/pulliAminimumof3yearsofexperienceasaservicemanager./liliStrongfocusonprovidingexcellentcustomerservice./liliHighschooldiplomaorhighereducation./liliCleandrivingrecordandvaliddriver'slicense./li/ulpWeofferapositive,professionalworkenvironmentwiththebesttrainingintheindustry,aswellascompetitivepay,company-providedtrainingandeducation,andafun,fast-pacedenvironment./p