Technical Support Specialist
6 days ago
This role offers a unique opportunity to provide technical assistance and troubleshooting expertise to financial advisors, their staff, and end-clients.
Key Responsibilities:
- Respond to support inquiries and provide timely solutions to system status, network connectivity, and software product issues.
- Troubleshoot complex problems, collaborating with the IT Support team and vendors as needed.
- Utilize the CRM tool to record calls and status of all requests.
- Provide follow-up to ensure customer satisfaction and escalate requests when necessary.
- Participate in special projects enhancing the advisor and client experience.
- Maintain high standards of call handling requirements and quality review scores.
Requirements:
- 3+ years of technology-based call center experience.
- Banking or Financial Industry experience (e.g., Credit Union, Banking, Broker-Dealer).
- Demonstrated technical acumen and understanding of MS Exchange and MS Office 365.
- Excellent typing and data entry skills.
- Strong orientation toward service, patience, and excellent interpersonal communication skills.
- Flexible and adaptable to change in a fast-paced environment.
Benefits:
- Medical, dental & vision insurance.
- Critical Illness, Accident, and Hospital coverage.
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available.
- Life Insurance (Voluntary Life & AD&D for the employee and dependents).
- Short and long-term disability insurance.
- Health Spending Account (HSA).
- Transportation benefits.
- Employee Assistance Program.
- Time Off/Leave (PTO, Vacation or Sick Leave).
Estimated Salary Range: $25.00 - $35.00 per hour, based on location and experience.
About TEKsystems:
We're partners in transformation, helping clients activate ideas and solutions to take advantage of a new world of opportunity.
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