ServiceNow Implementation Specialist
2 weeks ago
Blue Sky Innovative Solutions is seeking experienced ServiceNow Administrators and Implementation Specialists to support a new requirement for a DoD client. The ideal candidate will have expertise in ITSM, ITAM, HRSD, and SPM, with a focus on optimizing existing and developing new service catalog offerings and associated flows.
Key Responsibilities:
- Optimize existing and develop new service catalog offerings and associated flows with a focus on continual improvement and automation.
- Leverage Flow Designer to further mature the service catalog and migrate away from workflows.
- Provide technical guidance on existing workflows for streamlining and improved efficiencies.
- Identify inefficiencies to ultimately implement areas of automation.
- Participate in the upgrade cycle of ServiceNow, including testing via the use of the Automated Test Framework.
- Support the design of custom catalog items, working with business partners and the Service Catalog manager and Product Manager for implementation.
- Maintain an ongoing knowledge of the ServiceNow product, version upgrades, enhancements, new features, etc.
Qualifications:
- 7+ years of expertise in delivering services via ServiceNow for projects of various sizes and subject matter.
- 5+ years of experience delivering ServiceNow implementation support to federal customers.
- Experience developing and maintaining workflows using Flow Designer.
- At least two prior support and enhancements projects as a functional or technical lead and one hands-on ServiceNow implementation project as a functional or technical lead.
- Experience with scripting and configuration of ServiceNow.
- Proficient in the Microsoft Office 365 suite including Teams, Word, Excel, and PowerPoint.
Certifications:
- ServiceNow Certified Implementation Specialist in one or more of the identified specialty areas (ITSM, ITAM, HRSD, or SPM) AND current TS/SCI clearance required.
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