ServiceNow Implementation Specialist

2 weeks ago


Chantilly, Virginia, United States Blue Sky Innovative Solutions Full time
ServiceNow Administrator and Implementation Specialist

Blue Sky Innovative Solutions is seeking experienced ServiceNow Administrators and Implementation Specialists to support a new requirement for a DoD client. The ideal candidate will have expertise in ITSM, ITAM, HRSD, and SPM, with a focus on optimizing existing and developing new service catalog offerings and associated flows.

Key Responsibilities:

  • Optimize existing and develop new service catalog offerings and associated flows with a focus on continual improvement and automation.
  • Leverage Flow Designer to further mature the service catalog and migrate away from workflows.
  • Provide technical guidance on existing workflows for streamlining and improved efficiencies.
  • Identify inefficiencies to ultimately implement areas of automation.
  • Participate in the upgrade cycle of ServiceNow, including testing via the use of the Automated Test Framework.
  • Support the design of custom catalog items, working with business partners and the Service Catalog manager and Product Manager for implementation.
  • Maintain an ongoing knowledge of the ServiceNow product, version upgrades, enhancements, new features, etc.

Qualifications:

  • 7+ years of expertise in delivering services via ServiceNow for projects of various sizes and subject matter.
  • 5+ years of experience delivering ServiceNow implementation support to federal customers.
  • Experience developing and maintaining workflows using Flow Designer.
  • At least two prior support and enhancements projects as a functional or technical lead and one hands-on ServiceNow implementation project as a functional or technical lead.
  • Experience with scripting and configuration of ServiceNow.
  • Proficient in the Microsoft Office 365 suite including Teams, Word, Excel, and PowerPoint.

Certifications:

  • ServiceNow Certified Implementation Specialist in one or more of the identified specialty areas (ITSM, ITAM, HRSD, or SPM) AND current TS/SCI clearance required.


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