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Overnight Support Coach I
2 months ago
Position Title: Residential Support Specialist - Caseworker Coach I (Overnight)
Reports To: Senior Program Manager, Homeless Services
FLSA Status: Non-Exempt
Work Schedule: Full-time (40 hours/week) with overnight availability required.
Compensation: $20-$21 per hour based on experience.
Position SummaryThe Overnight Caseworker Coach I plays a vital role within the team, ensuring that participants receive services in a secure and clean environment. This position is focused on assisting residents in achieving realistic and attainable goals that lead to stable housing solutions. The coach will develop a comprehensive understanding of community resources and foster collaborative relationships with colleagues both within and outside the organization.
Core Responsibilities- Welcome and orient new participants to the facility, conducting initial intakes and explaining program routines and expectations.
- Maintain a consistent presence in the shelter, prioritizing the physical, emotional, and psychological safety of residents.
- Assist in meal preparation and serving, ensuring cleanliness and organization in the dining area.
- Support residents in developing essential life skills, including utilizing facilities and navigating social services.
- Monitor progress towards established goals, providing support and problem-solving assistance as needed.
- Help participants gather necessary documentation for housing applications.
- Ensure the facility is well-maintained and assist residents in completing daily chores.
- Communicate any issues or concerns raised by residents to the supervisor.
- Document services provided and maintain accurate records of resident interactions.
- Facilitate access to technology for residents to connect with service providers.
- Promote a trauma-informed and safety-focused culture within the organization.
- Stay informed about community resources that assist individuals experiencing homelessness.
- Participate in case management and training sessions as scheduled.
- Collaborate with coworkers and establish relationships with external agencies offering similar services.
- Complete all required reports and paperwork accurately and on time.
- Associate's degree in human services, social or behavioral sciences, or related field, or equivalent experience.
- At least one year of experience working with individuals experiencing homelessness or related challenges.
- Positive attitude and a willingness to learn and grow professionally.
- Strong listening and communication skills.
- Bilingual in Spanish is preferred but not mandatory; proficiency in English is required.
- Successful completion of a background check.
- Familiarity with trauma-informed care and service delivery methods.
- Proficient computer skills and ability to use database software.
- Valid Driver's License with a clean driving record.
- Ability to manage multiple tasks and prioritize effectively.
- Ability to work independently and as part of a team.
- Individuals with lived experience are encouraged to apply.
The work environment is representative of those encountered while performing essential job functions. Reasonable accommodations may be made for individuals with disabilities.
Physical Requirements- Ability to walk for extended periods, with occasional standing, bending, or climbing.
- Must be able to lift and move items up to 25 pounds.
- Close vision is required for this position.
Catholic Charities is committed to providing equal employment opportunities and does not discriminate based on race, color, national origin, religion, sex, age, sexual orientation, or disability.
