IT Product Analyst

4 days ago


Long Island City, United States City of New York Full time

The City of New York's Division of Information Technology is seeking a skilled IT Product Analyst to provide technical support and expertise to end-users for various software applications.

This role involves troubleshooting issues, performing system maintenance, and ensuring the smooth operation of applications.

The analyst will collaborate with other IT professionals to enhance application functionality and user experience.

Additionally, the IT Product Analyst will support the division's environmental health services applications, including childcare, food safety, pest control, and other environmental services.

Key Responsibilities:

  • Collaborate with product managers, developers, and project managers to define product requirements and specifications.
  • Participate in the design, development, and testing phases of product creation.
  • Ensure products meet quality standards and user expectations.
  • Work with internal stakeholders, IT teams, and support teams to gather requirements and feedback.
  • Create and maintain product documentation, including requirements, specifications, and user manuals.
  • Generate reports on product performance, usage metrics, and customer satisfaction.
  • Assist with product development timelines and ensure projects are delivered on schedule.
  • Coordinate with cross-functional teams to ensure smooth product launches.
  • Monitor product performance and gather data to identify areas for improvement.
  • Implement changes and enhancements based on user feedback and business needs.

Qualifications:

  • A baccalaureate degree in a relevant field, such as cyber security, network security, computer science, or information technology.
  • Three years of experience in IT, including experience in software development, testing, and maintenance.
  • Excellent communication and problem-solving skills.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment.


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