Applications Analyst

1 month ago


Carson City, United States IT Avalon Full time
Summary

Under minimal supervision, responsible for testing, implementation, and technical support of specific application system(s) enterprise-wide; including but not limited to workstation configuration and interface infrastructure, as well as knowledge of application workflows and usage. This position serves as the enterprise subject matter expert on aspects of the lifecycle of assigned application(s), including implementation, patches, upgrades, and migrations. The IT Applications Analyst is the main point of escalation after the Service Desk for issues and support, and is responsible for coordinating with vendor or internal specialist teams as necessary for issue resolution. The IT Applications Analyst may coordinate between third parties and internal specialist teams, or work independently on the development and implementation of information systems that satisfy defined business requirements. The Applications Analyst will take part in the Applications Analyst on-call rotation, and be responsible for addressing after-hour calls and issues, for all applications supported by the Applications Analyst team.

Qualifications

Required
  • Bachelor's degree in technological related field or related experience, or minimum three (3) years of application or interface analyst experience.
  • Functional knowledge of server-client architecture, HL7 interface systems, networking, and other general enterprise and IT skills.
  • Minimum three (3) years of experience in providing Customer Service, both in person and also specific to phone support.
  • Experience with remote access support tools such as Beyond Trust or Team Viewer.

Preferred
  • Project Management experience
  • Certifications in relevant technologies, software, or project management

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