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Network Operations Center Technician

2 months ago

SaintPriestlaFeuille, Nouvelle-Aquitaine, United States Patterns LLC Full time
Job Summary

We are seeking a highly skilled Network Operations Center Technician to join our team at Patterns LLC. As a Help Desk Specialist, you will be responsible for answering technical inquiries, troubleshooting issues, and providing exceptional customer service to our clients.

Key Responsibilities
  • Answer technical inquiries and provide solutions to clients via phone, email, or chat
  • Troubleshoot complex technical issues and resolve problems in a timely manner
  • Collaborate with internal teams to resolve technical issues and improve processes
  • Provide exceptional customer service and ensure client satisfaction
  • Stay up-to-date with the latest technology trends and advancements
Requirements
  • High school diploma or equivalent required; degree in Computer Science or related field preferred
  • Minimum 2 years of experience in a help desk or technical support role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Basic knowledge of computer systems, networks, and software applications
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance