Senior Customer Support Professional

3 weeks ago


Magnolia, Texas, United States Indorama Ventures Full time
Job Summary

We are seeking a highly skilled Sr. Customer Service Advisor to join our team in The Woodlands, TX. As a key member of our customer service team, you will be responsible for delivering exceptional service and support to both internal and external customers.

The ideal candidate will have a strong background in customer service, excellent communication and problem-solving skills, and the ability to manage complex and urgent issues.

Responsibilities:

  • Manage Orders and Relationships: Manage orders and relationships for assigned accounts and serve as a subject matter expert on systems, policies, and products.
  • Provide Training and Issue Escalation: Provide training and handle issue escalation for team members.
  • Collaborate with Cross-Functional Teams: Collaborate with cross-functional teams to ensure smooth delivery of orders while anticipating any issues or potential delays.

Requirements:

  • Bachelor's degree in business or related field.
  • 3-5 years or relevant work experience.
  • Demonstrated SAP experience - Preferably in Order to Cash/Sales and Distribution.
  • Ability to perform effectively in a self-directed team and other departments.

What We Offer:

  • Competitive compensation package.
  • Comprehensive benefits package including medical, vision and dental, basic life insurance, AD&D insurance, and 401k.

Estimated Salary: $60,000 - $80,000 per year.



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