Senior Account Management Executive
7 days ago
The Senior Customer Service Advisor is a key member of our customer service team, responsible for providing exceptional service and support to our customers. This role requires strong communication, organizational, and analytical skills, as well as the ability to manage complex and urgent issues, collaborate with cross-functional teams, and mentor other customer service advisors.
Key Responsibilities
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Deliver excellent customer service by being reliable, responsive, empathic, and competent.
Qualifications
- 3-5 years of relevant work experience.
- English, Spanish a plus.
- Proficient in Microsoft Excel, Microsoft Word, and Outlook.
Benefits
- Opportunity to make an impact and make a difference in a leading chemical intermediates and surfactants producer.
- Competitive salary: $70,000 - $90,000 per year.
- Comprehensive benefits package including medical, vision, dental, basic life insurance, AD&D insurance, and 401(k).
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Customer Service Operations Specialist
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