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Retail Department Coordinator

2 months ago

Kalispell, Montana, United States HomeGoods Full time
Job Summary

We are seeking a highly skilled and motivated Retail Department Coordinator to join our team at HomeGoods. As a key member of our store operations, you will be responsible for leading the frontline team to deliver exceptional customer experiences, driving customer loyalty, and promoting a highly satisfied customer experience.

Key Responsibilities
  • Customer Experience: Promote a highly satisfied customer experience by addressing customer concerns and issues promptly, updating associates on current customer experience feedback, goals, and company initiatives.
  • Team Leadership: Train and mentor all associates on policies and procedures, provide recognition and constructive feedback on cashier performance, and maintain and monitor cash controls including change fund.
  • Operational Excellence: Assign registers and coordinate breaks to ensure optimized coverage at the frontline and sales floor, audit and approve paperwork, and maintain cleanliness, recovery, and organizational standards throughout the frontline.
  • Merchandising and Loss Prevention: Maintain and uphold merchandising standards within the queue-line, adhere to all operational, merchandise, and loss prevention policies and procedures, and ensure proper and timely handling of damages and Mark out of Stock.
Requirements
  • Education: High school graduate or equivalent degree preferred.
  • Availability: Available to work flexible schedule including evenings and weekends.
  • Skills: Excellent interpersonal skills, exceptional customer service skills, able to lift heavy merchandise with/without reasonable accommodations, and able to train and provide direction to others.
Benefits

HomeGoods offers a comprehensive benefits package, including associate discount, EAP, smoking cessation, bereavement, 401(k) associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses, and more.

This position has a starting pay range of $16.00 to $16.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

At HomeGoods, we embrace the unknown⁠ - with new products, new challenges and new ways to make a house a home. Our products add little, special touches to customers' lives and our people do the same for each other. Everyone supports each other to Discover Different - here and throughout the entire TJX family, which includes TJ Maxx, Marshalls, Sierra, and Homesense.

We are an equal opportunity employer and consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.