CNC Maintenance Professional

3 days ago


Memphis, Tennessee, United States Revel Staffing Full time

Job Overview

The CNC Service Engineer is responsible for providing on-site and remote support to customers by installing, maintaining, and repairing CNC machine tools. The role requires technical expertise in troubleshooting and maintaining various machine controls and a strong focus on customer service.

Key Responsibilities

  • Perform installation, maintenance, and repairs on CNC machine tools with attention to detail and quality.
  • Create and update technical documentation to ensure accuracy and compliance.
  • Generate reports related to service activities to track progress and identify areas for improvement.
  • Collaborate with customers' service engineers to offer assistance and training on newer product lines.
  • Build and maintain strong communication and customer service relationships to drive business growth.
  • Manage challenging customer situations with professionalism and respond promptly to their needs.
  • Perform other duties as assigned to contribute to the team's success.

Requirements

  • Bachelor's or Associate degree in a technical field such as engineering or computer science.
  • 3-5 years of experience in electrical and mechanical troubleshooting and CNC machine maintenance.
  • Experience with CNC machines from reputable manufacturers such as DMG, MORI SEIKI, Fanuc, Mitsubishi, and Siemens.
  • Strong verbal and written communication skills with a customer service orientation.
  • Ability to read and interpret mechanical drawings, electrical schematics, and PLC ladder diagrams.
  • Proficiency in MS Word, Excel, and Outlook with the ability to learn new software quickly.
  • Adaptability to changes and the ability to manage competing demands and unexpected events.
  • Willingness to travel up to 50% within a multi-state region with the ability to fly or drive as necessary.

Compensation

We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience, plus benefits including health insurance, retirement plan, and paid time off.



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