CNC Maintenance Professional
3 days ago
Job Overview
The CNC Service Engineer is responsible for providing on-site and remote support to customers by installing, maintaining, and repairing CNC machine tools. The role requires technical expertise in troubleshooting and maintaining various machine controls and a strong focus on customer service.
Key Responsibilities
- Perform installation, maintenance, and repairs on CNC machine tools with attention to detail and quality.
- Create and update technical documentation to ensure accuracy and compliance.
- Generate reports related to service activities to track progress and identify areas for improvement.
- Collaborate with customers' service engineers to offer assistance and training on newer product lines.
- Build and maintain strong communication and customer service relationships to drive business growth.
- Manage challenging customer situations with professionalism and respond promptly to their needs.
- Perform other duties as assigned to contribute to the team's success.
Requirements
- Bachelor's or Associate degree in a technical field such as engineering or computer science.
- 3-5 years of experience in electrical and mechanical troubleshooting and CNC machine maintenance.
- Experience with CNC machines from reputable manufacturers such as DMG, MORI SEIKI, Fanuc, Mitsubishi, and Siemens.
- Strong verbal and written communication skills with a customer service orientation.
- Ability to read and interpret mechanical drawings, electrical schematics, and PLC ladder diagrams.
- Proficiency in MS Word, Excel, and Outlook with the ability to learn new software quickly.
- Adaptability to changes and the ability to manage competing demands and unexpected events.
- Willingness to travel up to 50% within a multi-state region with the ability to fly or drive as necessary.
Compensation
We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience, plus benefits including health insurance, retirement plan, and paid time off.
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