Mechanical Service Specialist

4 days ago


Memphis, Tennessee, United States Revel Staffing Full time

We are seeking a highly skilled Service Engineer to provide maintenance, repair, and technical support for CNC machine tools at customer locations or via remote support.

Job Overview:

This role reports to the Service Coordinator and involves on-site and remote customer support. The ideal candidate will possess strong mechanical and electrical troubleshooting abilities, exceptional customer service skills, and the flexibility to travel extensively.

Responsibilities:
  • Perform routine maintenance, repairs, and installations of CNC machine tools at customer locations or via remote support.
  • Create and update documentation for technical procedures and service activities.
  • Analyze and present reports related to service operations.
  • Collaborate with customers and their service teams to provide guidance and training on equipment installation and maintenance.
  • Maintain strong customer relationships by resolving service issues promptly and gathering feedback to improve overall service quality.
  • Troubleshoot mechanical, electrical, and PLC-related issues using drawings, schematics, and ladder diagrams.
  • Adapt to changing work priorities and unexpected challenges in a dynamic environment.
Requirements:
  • Associate or bachelor's degree in a technical field preferred.
  • 3–15 years of experience in CNC machine tool maintenance and repair.
  • Familiarity with DMG or Mori Seiki machines and controls is highly desirable.
  • Strong verbal and written communication skills with a focus on customer satisfaction.
  • Able to interpret mechanical drawings, electrical schematics, and ladder diagrams.
  • Proficient in Microsoft Office applications, including Word, Excel, and Outlook.
  • Willingness to travel up to 50% of the time, with some work performed at the technical center.

The estimated annual salary range for this position is $80,000 to $115,000, depending on qualifications and experience. We offer a competitive compensation package, opportunities for professional growth, and a chance to make a meaningful impact through excellent customer service and technical expertise.



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