Customer Service and Operations Manager
3 weeks ago
Goodwill of Central & Northern Arizona
We are seeking a skilled Customer Service and Operations Manager to lead our sales floor team and drive business results. As a key member of our leadership team, you will be responsible for overseeing daily operations, managing a high-performing team, and achieving sales goals.
Job Summary:
- Lead the sales floor team to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production.
- Makes decisions on day-to-day retail operations within defined work area.
- Conduct new goods inventory and ensure proper reporting.
- Reconciles and balances all daily paperwork.
- Ensures excellent customer service to donors and customers.
- Works to de-escalate customer situations while finding solutions; involves upper management as needed.
- Maintains store cleanliness, organization, and adherence to Goodwill brand standards.
- Transfers to different stores as needed due to business demands.
- Provides regular mentoring and training to develop skills of Retail Sales Associates.
- Ensures compliance with policies and procedures related to Security, Health, and Safety.
- Performs complex sales transactions, including customer returns.
- Collaborates with store leadership to establish company vision and Team Member engagement.
- Responsible for performance management, staffing, compensation, and development of Team Members.
Requirements:
- High School Diploma or equivalent required; one year of retail management experience preferred.
- One year of customer service experience required.
- Proficient in Microsoft Office Suite.
- Ability to pass a background check and drug screen.
- Ability to speak and read English proficiently.
Compensation and Benefits:
- The estimated salary for this position is $60,000-$80,000 per year, depending on experience.
- A comprehensive benefits package includes medical plans, employer-funded health reimbursement account, dental plans, vision plan, 401K, employer-paid life insurance, employee assistance program, paid time off, sick leave, and holidays.
About Us:
Goodwill of Central & Northern Arizona values diversity and is centered on success. We have been named a Best Place to Work by the Phoenix Business Journal four out of five years and have seen double-digit growth year after year for nearly a decade. Join our dynamic team and make a difference in your community
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