Retail Store Operations Manager

5 days ago


Goodyear, Arizona, United States Goodwill of Central & Northern Arizona Full time
Job Summary

We are seeking a highly motivated and experienced Retail Store Operations Manager to join our team at Goodwill of Central & Northern Arizona. As a key member of our leadership team, you will be responsible for driving retail business operations at one of our Retail Store locations.

With a strong focus on customer service, store operations, financial management, and inventory control, you will lead a team of Assistant Store Managers, Production Team Members, and Donation Attendants. Your primary goal will be to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production while ensuring excellent customer service and maintaining a clean, well-kept store environment.

In this role, you will work closely with our Retail District Manager to develop and implement strategic plans to drive donations and sales growth. You will also be responsible for managing payroll costs and operating expenses within budget while identifying opportunities for improvement.

If you have experience in retail management, preferably in a thrift or non-profit setting, and possess excellent leadership, communication, and problem-solving skills, we encourage you to apply for this exciting opportunity

Key Responsibilities:
  • Develops and executes a retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
  • Closely collaborates with the Retail District Manager to develop and implement strategic plans to drive donations and sales growth.
  • Monitors product levels (floor work, as-is, recycle, trash, seasonal back stock) daily to achieve bottom line sales budget against targets.
  • Ensures payroll costs and operating expenses are managed within budget while identifying opportunities for improvement.
  • Maintains a clean, well-kept store environment and ensures that all Team Members deliver excellent customer service to donors and customers.


This is an $60,000/year position, paid bi-weekly. We offer a comprehensive Total Rewards package, including 5 medical plans, employer-funded Health Reimbursement Account (HRA), 3 dental plans, vision plan, 401(k), employer-paid life insurance, Employee Assistance Program (EAP), Paid Time Off, Sick and Vacation, and Paid Holidays.

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