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Core Solutions Architect
2 months ago
We are seeking a highly skilled Core Solutions Architect to join our fast-growing Solutions Engineering team at Persona. As a key contributor, you will be the primary technical point of contact for a portfolio of accounts, partnering with Customer Success Managers to support customers and ensure they maximize the value of our solution at each stage of the customer journey.
Key Responsibilities- Build trusted, lasting relationships with a wide range of stakeholders within each customer's organization.
- Serve as the technical advisor, helping craft solutions to their business needs by leveraging our platform's capabilities and industry best practices.
- Work closely with product and engineering teams to develop resources and processes to scale customer support, improve customer education, and create automation to drive repeatable and predictable revenue.
- Be the customer's technical point of contact throughout their life cycle with Persona.
- Build a deep understanding of customers' business problems, technical requirements, and success criteria, so you can help craft customized solutions to drive long-term value and empower them to solve complex business problems.
- Own the end-to-end delivery of complex solutions, such as design, implementation, quality assurance, and deployment, that apply to novel and existing use cases.
- Drive exceptional execution for our Solutions Engineering team.
- Automate processes, and take innovative approaches to problem-solving that will have the power to shape internal and external decision-making.
- Be the voice of the customer, including providing detailed feedback and requirements to our Engineering, Product, and Design teams in order to help inform our product roadmap.
- 3+ years of work experience in a technical customer-facing role (e.g. customer engineering, solutions engineering, sales engineering, solutions architect, implementations engineer).
- Action-oriented and organized self-starter who isn't afraid to get scrappy to solve customer issues – you have a strong work ethic and are committed to excellence.
- Deep interest in understanding customer needs and are excited to become an expert on Persona's product.
- High technical aptitude, with an ability to work directly with engineers as well as business stakeholders. Experience with APIs, web development, and writing scripts to build internal tools (e.g. bash scripting, Python, SQL, Ruby) is a plus.
- Excellent written and verbal communication skills, including the ability to communicate complex technical and business concepts to technical and non-technical personas.
- Collaborative; cross-functional work excites you.
- Growth mindset – you are coachable, enjoy learning, are comfortable with ambiguity, and can be flexible in your thinking.
- Comfortable navigating and operating with ambiguity and in uncharted territory.
- Good at multitasking, prioritizing effectively across a wide variety of tasks and evaluating situational urgency – you thrive under pressure and enjoy clarifying ambiguous situations.
- Willingness to travel up to 25% of the time for customer engagements.
- Bonus points for experience in the compliance, identity verification, and/or fraud space.
For this role, the estimated base salary range is between $100,000 - $130,000. Base salaries are just one component of the total compensation package and are determined by a number of factors such as years of experience, expertise, qualifications and more. In addition to base salary, we offer competitive equity packages that play a big part in recognizing you for the huge impact you will have on helping us achieve our mission.
Benefits & PerksPersona offers a wide-range of thoughtful and inclusive benefits for this role, including medical, dental, and vision, 3% 401(k) contribution, unlimited PTO, quarterly mental health days, family planning benefits, professional development stipends, wellness benefits, among others.
Diversity, Equity, Inclusion and BelongingAt Persona, we strive to put diversity and inclusion at the forefront of everything we do, reflecting our core values. Our DEIB Employee Resource Group seeks to build a diverse and inclusive team that fosters an environment where each Personerd feels empowered to bring their unique differences to work and achieve their full innovative potential.
