Field Service Technician III

3 weeks ago

Wappingers Falls, New York, United States Altice USA Full time
Job Summary

Under general supervision, the Field Service Technician III installs, changes, repairs, and disconnects cable services, including residential and business video, data, telephone, and security. Performs troubleshooting at the time of installation and on scheduled service calls from the bridger to the customer's locations. Educates customers regarding new and existing services and describes the advantages of other services to meet customer needs.

Responsibilities
  • Provides quality internal and external customer service surrounding the Company values.
  • Installs, tests, and troubleshoots broadband residential or commercial services, including video, data, and telephone from tap to customer locations.
  • Installs, tests, and troubleshoots commercial services, including hospitality video, Wi-Fi, and PRI and HPBX voice services.
  • Utilizes network tools and troubleshooting knowledge to resolve network problems.
  • Resolves issues at installation and on scheduled service calls from customer locations to the bridger.
  • Educates customers regarding the use of installed products; explains waivers, agreements, customer release forms, charges, and billing procedures.
  • Determines customer current service levels; inquires about customer preferences and needs; recommends service upgrades or additional products.
  • Resolves or escalates customer complaints, as appropriate.
  • Uses automated routing systems or plans daily routes; requisitions equipment and supplies; stocks Company vehicles.
  • Meets scheduled appointment windows.
  • Completes work orders and other documentation on paper and/or by mobile device.
  • Represents the Company to collect payments and equipment; secures appropriate customer signatures.
  • Maintains network integrity through preventive maintenance and home certifications.
  • Adheres to established maintenance windows for all outages.
  • Uses small hand tools, power tools, meters, and other test equipment.
  • Maintains and secures Company trucks and equipment.
  • Works on regularly scheduled days as well as unscheduled days and beyond regular work hours as required.
  • Performs all duties of the Cumulative Leakage Index.
  • When applicable, rides out and repairs.
  • When applicable, rearranges and reconnects fiber optic service drops at poles, underground, or building terminals.
Qualifications
  • High school diploma or equivalent.
  • Appropriate valid driver's license and driving record within Company standards.
  • Qualified to obtain all necessary licenses required by the state in which he/she is installing and/or servicing security services (if applicable).
  • Knowledge of basic mathematics.
  • Knowledge of basic electronics.
  • Skill in using a Windows-based computer.
  • Ability to comprehend and operate appropriate testing equipment (e.g., signal level meters, ohm meters).
  • Ability to prioritize and organize effectively.
  • Ability to work independently and with others.
  • Bi-lingual proficiency preferred in some locations.
  • Preferred Experience: SCTE BPI certification preferred.
  • Home security installation experience preferred.
  • An Activity Analysis of the physical demands required to perform this job's essential functions with or without a reasonable accommodation will be provided upon request and with an offer of employment. Must pass a physical assessment of those physical demands post-offer/pre-employment and if returning to work following a leave of absence, conducted at the Company's assessment vendor.

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.

All job descriptions and required skills, qualifications, and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.

We are an Equal Opportunity Employer committed to recruiting, hiring, and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment-related information, photos, education information, and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration, and compliance with federal, state, and local law.

Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $47,040.00-$77,280.00/year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.

This role is in a union and covered by a collective bargaining agreement.

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