Field Service Technician III

4 days ago


Wappingers Falls, New York, United States Altice USA Full time
Job Summary

Under general supervision, the Field Service Technician III installs, changes, repairs, and disconnects cable services, including residential and business video, data, telephone, and security. Performs troubleshooting at the time of installation and on scheduled service calls from the bridger to the customer's locations. Educates customers regarding new and existing services and describes the advantages of other services to meet customer needs.

Responsibilities
  • Provides quality internal and external customer service surrounding the Company values.
  • Installs, tests, and troubleshoots broadband residential or commercial services, including video, data, and telephone from tap to customer locations.
  • Installs, tests, and troubleshoots commercial services, including hospitality video, Wi-Fi, and PRI and HPBX voice services.
  • Utilizes network tools and troubleshooting knowledge to resolve network problems.
  • Resolves issues at installation and on scheduled service calls from customer locations to the bridger.
  • Educates customers regarding the use of installed products; explains waivers, agreements, customer release forms, charges, and billing procedures.
  • Determines customer current service levels; inquires about customer preferences and needs; recommends service upgrades or additional products.
  • Resolves or escalates customer complaints, as appropriate.
  • Uses automated routing systems or plans daily routes; requisitions equipment and supplies; stocks Company vehicles.
  • Meets scheduled appointment windows.
  • Completes work orders and other documentation on paper and/or by mobile device.
  • Represents the Company to collect payments and equipment; secures appropriate customer signatures.
  • Maintains network integrity through preventive maintenance and home certifications.
  • Adheres to established maintenance windows for all outages.
  • Uses small hand tools, power tools, meters, and other test equipment.
  • Maintains and secures Company trucks and equipment.
  • Works on regularly scheduled days as well as unscheduled days and beyond regular work hours as required.
  • Performs all duties of the Cumulative Leakage Index.
  • When applicable, rides out and repairs.
  • When applicable, rearranges and reconnects fiber optic service drops at poles, underground, or building terminals.
Qualifications
  • High school diploma or equivalent.
  • Appropriate valid driver's license and driving record within Company standards.
  • Qualified to obtain all necessary licenses required by the state in which he/she is installing and/or servicing security services (if applicable).
  • Knowledge of basic mathematics.
  • Knowledge of basic electronics.
  • Skill in using a Windows-based computer.
  • Ability to comprehend and operate appropriate testing equipment (e.g., signal level meters, ohm meters).
  • Ability to prioritize and organize effectively.
  • Ability to work independently and with others.
  • Bi-lingual proficiency preferred in some locations.
  • Preferred Experience: SCTE BPI certification preferred.
  • Home security installation experience preferred.
  • An Activity Analysis of the physical demands required to perform this job's essential functions with or without a reasonable accommodation will be provided upon request and with an offer of employment. Must pass a physical assessment of those physical demands post-offer/pre-employment and if returning to work following a leave of absence, conducted at the Company's assessment vendor.

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.

All job descriptions and required skills, qualifications, and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.

We are an Equal Opportunity Employer committed to recruiting, hiring, and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment-related information, photos, education information, and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration, and compliance with federal, state, and local law.

Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $47,040.00-$77,280.00/year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.

This role is in a union and covered by a collective bargaining agreement.



  • Niagara Falls, New York, United States EquipmentShare Full time

    Job Title: Field TechnicianEquipmentShare is seeking a highly skilled Field Technician to join our team in Niagara Falls, NY. As a Field Technician, you will be responsible for providing maintenance and repair services for a variety of customer and company-owned equipment, including pumps, power generators, and HVAC systems.Key Responsibilities:Perform...


  • Skaneateles Falls, New York, United States Schneider Packaging Equipment Full time

    Job SummaryWe are seeking a highly skilled Field Service Technician to join our team at Schneider Packaging Equipment Company, Inc. As a Field Service Technician, you will be responsible for providing professional equipment installation, maintenance, and troubleshooting services for our customers.Key ResponsibilitiesInstall, maintain, and troubleshoot...


  • Niagara Falls, New York, United States EquipmentShare Full time

    Job Title: Field TechnicianEquipmentShare is seeking a skilled Field Technician to join our team in Niagara Falls, NY. As a Field Technician, you will be responsible for providing maintenance and repair services for a variety of customer and company-owned equipment, including pumps, power generators, and HVAC systems.Key Responsibilities:Perform preventive...


  • Wappingers Falls, New York, United States Lithia & Driveway Full time

    Job OpportunityJoin our team at DCH Wappingers Falls Toyota as an Express Lube Technician! We are seeking a skilled and motivated individual to join our service team. As an Express Lube Technician, you will be responsible for providing top-notch service to our customers, ensuring their vehicles are running smoothly and efficiently. Why Choose Us?We are a...

  • HVAC Technician

    2 weeks ago


    Wappingers Falls, New York, United States Sigma-Tremblay Full time

    Job SummaryWe are seeking a skilled HVAC Technician to install, service, and repair heating and air conditioning systems.Key Responsibilities:Install new heating, ventilation, and air conditioning systemsInspect and perform equipment repairs and replacementsPerform routine preventative maintenanceRespond to emergency maintenance requestsEnsure adherence to...

  • Field Technician

    2 weeks ago


    Niagara Falls, New York, United States Spectrum Full time

    About the RoleWe are seeking a highly skilled and motivated Field Technician to join our team at Spectrum. As a Field Technician, you will be responsible for installing and repairing services for our customers, providing world-class customer service, and working efficiently in the field.Key ResponsibilitiesInstall and repair services for residential...

  • Field Technician

    2 weeks ago


    Niagara Falls, New York, United States Spectrum Full time

    About the RoleWe are seeking a highly skilled and motivated Field Technician to join our team at Spectrum. As a Field Technician, you will be responsible for installing and repairing services for our customers, providing world-class customer service, and working independently with minimal supervision.Key ResponsibilitiesInstall and repair services for...

  • Pharmacy Technician

    7 days ago


    Wappingers Falls, New York, United States Walgreens Full time

    Job Description:As a Pharmacy Technician at Walgreens, you will play a vital role in providing exceptional patient care and customer service. Our pharmacy technicians are the face of our company, interacting with customers and developing strong relationships with our patients.We are seeking a highly motivated and detail-oriented individual to join our team...

  • Field Technician

    3 weeks ago


    Niagara Falls, New York, United States Spectrum Full time

    Job Title: Field TechnicianAre you a detail-oriented and customer-focused individual with a passion for technical work? Do you enjoy working in a fast-paced environment and taking on new challenges? If so, we may have the perfect opportunity for you!About the Role:As a Field Technician with Spectrum, you will be responsible for installing and repairing...

  • Automotive Technician

    2 weeks ago


    Wappingers Falls, New York, United States Lithia Motors Full time

    Job Title: Automotive Lube TechnicianWe are seeking a skilled Automotive Lube Technician to join our team at Wappingers Falls Toyota. As an Automotive Lube Technician, you will be responsible for performing vehicle maintenance and repairs in accordance with dealer and factory standards.Responsibilities:Perform vehicle maintenance and repairs as assigned,...

  • Pharmacy Technician

    1 week ago


    Wappingers Falls, New York, United States Walgreens Full time

    Job SummaryWalgreens is seeking a highly skilled and motivated Pharmacy Technician to join our team. As a Pharmacy Technician, you will play a critical role in supporting our pharmacists in providing exceptional patient care and service.Key Responsibilities:Assist pharmacists in the preparation and dispensing of medicationsProcess prescriptions and maintain...

  • Automotive Technician

    3 weeks ago


    Wappingers Falls, New York, United States Lithia Motors Full time

    Job Title: Automotive Lube TechnicianWe are seeking a skilled Automotive Lube Technician to join our team at Lithia Motors. As an Automotive Lube Technician, you will be responsible for performing vehicle maintenance tasks, including oil changes, tire rotations, and brake inspections.Responsibilities:Perform routine maintenance tasks, such as oil changes and...

  • Service Advisor

    4 days ago


    Wappingers Falls, New York, United States Mid Hudson Subaru Full time

    Mid-Hudson Subaru is seeking a skilled Service Advisor to own the customer experience in the service lane. As a Service Advisor, you will be the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling, and customer service.Our ideal candidate will be a true professional who enjoys helping...

  • Pharmacy Technician

    4 days ago


    Wappingers Falls, New York, United States Hannaford Supermarkets Full time

    Job SummaryAs a Pharmacy Technician at Hannaford Supermarkets, you will play a vital role in delivering exceptional customer experiences while supporting the pharmacy team. Your strong communication and customer service skills will enable you to effectively problem-solve and offer solutions that meet or exceed customers' expectations.Key Responsibilities•...

  • Pharmacy Technician

    4 days ago


    Wappingers Falls, New York, United States Hannaford Supermarkets Full time

    Job SummaryAs a Pharmacy Technician at Hannaford Supermarkets, you will play a vital role in delivering exceptional customer experiences while supporting the pharmacy team. Your strong communication and customer service skills will enable you to problem-solve and offer solutions that meet or exceed customers' expectations. You will work closely with...

  • Pharmacy Technician

    3 days ago


    Wappingers Falls, New York, United States Walgreens Full time

    Job Summary:We are seeking a highly skilled and detail-oriented Certified Pharmacy Technician to join our team at Walgreens. As a key member of our pharmacy team, you will play a vital role in ensuring the smooth operation of our pharmacy department.Key Responsibilities:Assist pharmacists in the preparation and dispensing of medications, ensuring accuracy...


  • Wappingers Falls, New York, United States Lithia & Driveway Full time

    Job Title: Express Lube TechWe are seeking a skilled and experienced Express Lube Tech to join our team at Wappingers Falls Toyota. As an Express Lube Tech, you will be responsible for providing top-notch service to our customers by performing routine maintenance and repairs on their vehicles.Responsibilities:Perform routine maintenance tasks such as oil...


  • Wappingers Falls, New York, United States Mavis Tire Supply Full time

    Job DescriptionMavis Tires & Brakes at Discount Prices is seeking highly motivated Automotive Tire Technicians to join our team at our state-of-the-art automotive service and retail tire sales centers in the Poughkeepsie, NY area. As an Automotive Tire Technician, you will be responsible for installing new tires and wheels, as well as performing tire...


  • Wappingers Falls, New York, United States Mavis Tire Supply Full time

    Job OverviewMavis Tire Supply is seeking a skilled Automotive Tire Technician to join our team. As a Tire Service Specialist, you will be responsible for installing new tires and wheels, as well as performing tire services such as rotations, balancing, and flat repairs.This is a great opportunity for individuals who are motivated by commissions and enjoy...


  • Wappingers Falls, New York, United States Mavis Tire Supply Full time

    Job DescriptionMavis Tires & Brakes at Discount Prices is seeking a highly skilled Automotive Store Manager to lead our retail sales and service team in the Wappingers Falls, NY area. As a Store Manager, you will be responsible for driving sales, monitoring inventory and expenses, managing personnel, and controlling operating costs to ensure maximum...