Automotive Technology Specialist

2 weeks ago

Austin, Texas, United States Hendrick Automotive Group Full time

Location: Hendrick Automotive Group

Position Overview: The Automotive Technology Specialist is responsible for guiding and demonstrating vehicle features and technology to customers during the initial stages of the sales journey.

Supervisory Responsibilities: This role does not include direct supervisory duties.

Key Responsibilities:

  • Welcome customers and ascertain their vehicle preferences.
  • Inform customers about the current range of products and fundamental specifications.
  • Provide informational materials upon request.
  • Showcase vehicle functionalities and technological features to clients.
  • Educate customers on available optional equipment for purchase.
  • Address inquiries regarding vehicles, technology, and features.
  • Facilitate test drives.
  • Conduct tours of the facility, including service and parts areas.
  • Lead training sessions for existing customers on technology.
  • Offer assistance to customers as necessary.
  • Collaborate closely with the sales team.
  • Support the sales team as required.
  • Maintain customer satisfaction indices at or above company standards.
  • Ensure a tidy, organized, and safe workspace.
  • Participate in mandatory training sessions.
  • Accurately record all hours worked in the company timekeeping system.
  • Adhere to safety regulations and guidelines.
  • Exemplify the company’s core values.
  • Comply with all company policies and procedures.
  • Observe all relevant safety rules and regulations during the execution of duties.
  • Perform additional tasks as assigned.

Qualifications:

To excel in this position, candidates must demonstrate the ability to fulfill each essential duty effectively. The qualifications outlined below represent the knowledge, skills, and abilities required. Reasonable accommodations may be provided for individuals with medical conditions to perform essential functions.

Education Requirements:

  • High School Diploma or equivalent.

Field of Study/Experience:

  • Automotive.

Work Experience:

  • Up to 3 years of relevant experience.

Experience:

Previous experience in sales and/or customer service is preferred. Proficiency in advanced technology is essential.

Licenses:

  • Valid Driver's License.

Computer Skills:

Basic computer skills are necessary for utilizing the timekeeping system. Ability to learn web-based applications for customer management is required.

Communication Skills:

Ability to comprehend and follow instructions. Effective communication with customers and company personnel is crucial.

Attendance Expectations:

This position requires regular and predictable attendance. Scheduled shifts may include evenings, weekends, and holidays.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently stands, walks, and sits.

Environmental Demands:

Duties are performed throughout the premises, both indoors and outdoors, including customer test drives. The nature of the position may expose the employee to various work environments and necessitate performing a variety of tasks. The role involves considerable standing and frequent movement around the facilities and outdoor areas to engage with customers and other departments.

Core Values:

To succeed in this role, individuals should embody the following core values:

  • Servant Leadership: Prioritizing the needs of others.
  • Teamwork through Trust & Respect: Valuing diversity and collaboration.
  • Integrity: Upholding honesty and transparency.
  • Commitment to Customer Enthusiasm: Focusing on enhancing the customer experience.
  • Passion for Winning: Striving for excellence in all endeavors.
  • Accountability at All Levels: Taking ownership of actions and decisions.
  • Commitment to Continuous Improvement: Seeking growth and development opportunities.

This job description does not encompass all duties and responsibilities that may be assigned. Employees are expected to follow additional instructions and perform other duties as requested by supervisors. This job description is subject to change at the company's discretion.

Hendrick Automotive Group is an Equal Opportunity Employer. We encourage applications from minorities, women, veterans, and individuals with disabilities.

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