Automotive Title Support Specialist
2 weeks ago
Position: Customer Support Agent - Junior Title Specialist
Salary: $37,440 annually
We are seeking a dedicated and detail-oriented individual to join our team as a Customer Support Agent specializing in automotive titles. In this role, you will be instrumental in addressing a variety of automotive title challenges while ensuring exceptional service to our clients.
Key Responsibilities- Collaborate with customers and partners to identify, document, and resolve title-related issues.
- Utilize analytical skills and sound judgment to enhance profitability.
- Serve as a knowledgeable resource for the team regarding title inquiries.
- Provide constructive feedback to refine processes, tools, and resources.
As a Customer Support Agent - Junior Title Specialist, your primary focus will be to facilitate the swift and cost-effective sale of our vehicle inventory. Daily tasks will encompass managing a significant volume of communications, including phone calls and emails, while providing internal support. You will engage in problem-solving, conflict resolution, and relationship-building with title clerks from our partner organizations.
In addition to addressing documentation challenges, you will notify management when updates to reference materials are necessary and share your expertise with the team to enhance their ability to handle title-related inquiries.
Qualifications- Minimum of 2 years of experience in customer service (experience in automotive title processing is advantageous).
- Strong verbal and written communication skills with a keen attention to detail.
- Proficient in technology (experience with Salesforce is a plus).
- Ability to work remotely during standard business hours.
- Reliable high-speed internet connection.
- High school diploma or equivalent.
- Annual salary of $37,440.
- Comprehensive health, vision, dental, and life insurance plans.
- Employer-matched 401(k) plan.
- Profit-sharing opportunities.
- Generous paid time off (PTO).
- Paid parental leave.
- Tuition reimbursement program.
- Donation matching initiatives.
- Fitness reimbursement program.
- Weekly company-sponsored lunches.
- Assistance with student loans.
- Employee recognition initiatives.
Peddle is driven by a passion for simplifying the process of selling used cars. We appreciate the unique character of each vehicle, recognizing that they each have their own story. Our mission is to make the selling experience straightforward and enjoyable, prioritizing people over cars. Exceptional customer service is at the heart of our company, supported by innovative technology and design.
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