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Retail Assistant Manager

2 months ago

Central Valley, New York, United States Tapestry Full time

Company Overview:

Since its inception in 1993, Kate Spade New York has embraced a vibrant, bold, and optimistic ethos. Today, it stands as a global lifestyle brand that crafts extraordinary items for everyday life, offering seasonal collections that include handbags, ready-to-wear, jewelry, footwear, home decor, and more. With a rich heritage and a unique brand identity, Kate Spade New York celebrates communities of women worldwide who embody their perfectly imperfect lifestyles.

As part of the Tapestry portfolio, a global house of brands, we are dedicated to pushing the boundaries of possibility.

Position Title: Retail Assistant Manager (Visual Merchandising)

Key Responsibilities:

Client & Service Expertise:

  • Develop business-driving initiatives that foster repeat patronage and attract new clientele.
  • Communicate and achieve store productivity objectives, including sales per hour and customer engagement metrics.
  • Ensure all team members complete the sales training program and cultivate strong product knowledge across all categories.
  • Model and oversee the sales environment, providing consistent coaching on the sales training process to ensure exceptional customer service and sales performance.

Leadership and Talent Development:

  • Assist the Store Manager in achieving financial success through measurable improvements that positively influence store performance.
  • Assume the Store Manager's responsibilities in their absence.
  • Lead by example in achieving personal sales targets.
  • Educate the team on sales strategies, personal objectives, and measurable statistics to maximize business outcomes.
  • Network within the community to efficiently fill open positions with minimal impact on business operations.
  • Conduct ongoing evaluations of employee performance.

Brand Equity Building:

  • Understand and effectively communicate the Kate Spade New York brand aesthetic, philosophy, and lifestyle to both the sales team and customers.
  • Ensure adherence to brand and operational standards to maintain brand consistency.
  • Implement visual merchandising directives and uphold store presentation standards.
  • Relay merchandise sell-through, stock status, business trends, product issues, and customer feedback to the Store Manager to enhance customer service and sales.

Operational Excellence:

  • Oversee store opening and closing procedures, including cash register management and securing the facility.
  • Assist the Store Manager in maintaining payroll budgets by managing schedules and making necessary adjustments based on business needs.
  • Monitor and uphold company policies and procedures with a focus on loss prevention to safeguard inventory and assets.
  • Accurately manage all POS transactions to maintain inventory integrity.

Qualifications:

  • Professional sales development and exceptional interpersonal skills.
  • Strong leadership qualities with effective communication abilities across all organizational levels.
  • Ability to analyze sales reports, identify business trends, and respond swiftly to business needs.
  • Comfortable making decisions and mediating conflicts within a team environment.
  • Proficient in Windows-based software, including Excel, Word, and Outlook.

Physical Requirements:

  • Availability to work the store schedule, including evenings and weekends.
  • Ability to stand for extended periods.
  • Capable of safely lifting boxes weighing up to 40 pounds.
  • Comfortable climbing ladders.

Commitment to Diversity:

Kate Spade is an equal opportunity and affirmative action employer, dedicated to hiring and developing the best talent. All employment decisions are based on qualifications related to the position, without regard to any legally recognized protected basis.