Client Experience Coordinator

3 weeks ago


Hollywood, Florida, United States Yamelys Santana - State Farm Agent Full time

About Us

We are a dynamic and customer-focused team at Yamelys Santana - State Farm Agent, dedicated to providing exceptional client experiences and contributing to the growth of our successful business.

Job Overview

This is a fantastic opportunity for an ambitious and customer-focused individual to enhance their career while working in a dynamic environment. You will be responsible for managing customer inquiries, resolving issues, and coordinating with other departments to ensure seamless customer satisfaction.

Key Responsibilities

  • Manage Customer Inquiries: Respond promptly and professionally to customer queries via various channels.
  • Resolve Issues: Effectively troubleshoot and resolve customer complaints in a timely and satisfactory manner.
  • Maintain Client Records: Update and maintain accurate client information to ensure seamless communication and service delivery.
  • Coordinate with Departments: Collaborate with internal teams to ensure consistent and high-quality customer service across all touchpoints.

Skills and Qualifications

  • Strong Communication Skills: Excellent verbal and written communication skills to effectively interact with customers and colleagues.
  • Problem-Solving Skills: Ability to analyze complex problems and develop effective solutions.
  • Customer Service Experience: Previous experience in customer-facing roles preferred but not essential.

Benefits and Compensation

We offer a competitive compensation package, including an estimated annual salary of $48,000 - $68,000, depending on experience. We also provide a range of benefits, including health insurance, retirement plan, and paid time off.

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