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Business Operations Analyst, Project Readiness and Resolution

2 months ago

Atlanta, Georgia, United States HOME DEPOT U.S.A., INC. Full time
Job Summary

We are seeking a highly skilled Business Operations Analyst to join our team at Home Depot U.S.A., Inc. as a Senior Business Analyst, Readiness and Resolution. This key role will be responsible for ensuring project readiness before deployment and driving resolution of key issues that impact customers' shopping experiences in our stores.

Key Responsibilities:
  • Evaluate upcoming projects to ensure readiness, including instructions, products/materials on hand, MET/3PL training, and other critical factors.
  • Partner with multi-functional teams to drive execution and resolve pervasive issues in a timely manner.
  • Report out on execution metrics and drive best practice learning to enhance planning, readiness, and resolution processes.
Reporting Structure:
  • This position reports directly to the Senior Manager of Merchandising Services Projects.
  • This position has no direct reports.
Travel Requirements:
  • Typically requires overnight travel 5% to 20% of the time.
Physical Requirements:
  • Most of the time is spent sitting in a comfortable position, with frequent opportunities to move about.
  • On rare occasions, there may be a need to move or lift light articles.
Working Conditions:
  • Located in a comfortable indoor area, with infrequent exposure to unpleasant conditions.
Minimum Qualifications:
  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.
Preferred Qualifications:
  • Prior experience effectively managing highly matrixed, complex projects.
  • Strong written and verbal communications skills, presentation, and facilitation skills.
  • Proficient in Microsoft Office Suite, including Excel, PowerPoint, Project, and Word.
Competencies:
  • Highly organized.
  • Excellent written and verbal communication skills.
  • Strong ability to multi-task and handle competing priorities at once.
  • Strong decision-making and problem-solving skills.