Home Loan Processor

2 weeks ago

Saint Paul, Minnesota, United States Wells Fargo Full time
About this Role:

Wells Fargo is seeking a skilled Home Loan Processor to join our team in Transactions and Processing as part of Home Lending. As a Home Loan Processor, you will play a critical role in supporting complex administrative, customer support, and operational processes on home loan applications.

Key Responsibilities:
  • Support complex administrative, customer support, and operational processes on home loan applications, including owning communication with customers and third-parties to obtain missing information and documentation.
  • Deliver an outstanding customer service experience through regularly updating customers for a consistent, predictable experience.
  • Perform transaction review of home loan applications.
  • Review documentation and obtain missing information.
  • Prepare loans for underwriting review and ensure all compliance and underwriting guidelines are met.
  • Ensure work performed is consistent with published policies and procedures.
  • Prioritize and manage assigned pipeline to meet anticipated closing date and performance metrics, including meeting communication touchpoints, scheduled closing dates, and internal service level agreements.
  • Act as an escalation point for lower-level Mortgage Processors to resolve issues and provide guidance and training.
  • Collaborate and consult with peers, partners, and managers to resolve issues and achieve goals.
Requirements:
  • 2+ years of Loan Processing, Customer Service, Loan Administration, Collections, or Sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
  • Prior mortgage loan processor experience.
  • Exposure to Wells Fargo CORE application.
  • Ability to gather, organize, and interpret data.
  • Ability to navigate multiple computer screens while working on the phone.
  • Demonstrated comfort and success in voice-to-voice customer service.
  • Strong attention to detail and accuracy skills.
  • Good verbal, written, and interpersonal communication skills.
  • Experience with proactive problem solving and resolving customer complaints.
  • Experience independently driving workload and meeting set expectations.
Work Environment:

This position is not eligible for Visa sponsorship. The position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date.

The Nationwide Mortgage Licensing System (NMLS) website provides the MU4R questions and registration required for employment in this position.

Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies.

The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness, and criminal background standards.

A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation.

Successful candidates must also meet ongoing regulatory requirements, including additional screening, if necessary.

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