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Home Loan Processor
2 months ago
We are seeking a skilled Home Loan Processor to join our team at Wells Fargo. As a Home Loan Processor, you will play a critical role in supporting complex administrative, customer support, and operational processes on home loan applications.
Key Responsibilities:- Support complex administrative, customer support, and operational processes on home loan applications.
- Own communication with customers and third-parties to obtain missing information and documentation.
- Deliver an outstanding customer service experience through regular updates and communication.
- Perform transaction review of home loan applications.
- Review documentation and obtain missing information.
- Prepare loans for underwriting review and ensure all compliance and underwriting guidelines are met.
- Ensure work performed is consistent with published policies and procedures.
- Prioritize and manage assigned pipeline to meet anticipated closing date and performance metrics.
- Act as an escalation point for lower-level Mortgage Processors to resolve issues and provide guidance and training.
- Collaborate and consult with peers, partners, and managers to resolve issues and achieve goals.
- 2+ years of Loan Processing, Customer Service, Loan Administration, Collections, or Sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
- Prior mortgage loan processor experience.
- Exposure to Wells Fargo CORE application.
- Ability to gather, organize, and interpret data.
- Ability to navigate multiple computer screens while working on the phone.
- Demonstrated comfort and success in voice-to-voice customer service.
- Strong attention to detail and accuracy skills.
- Good verbal, written, and interpersonal communication skills.
- Experience with proactive problem solving and resolving customer complaints.
- Experience independently driving workload and meeting set expectations.
- A hybrid work schedule.
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and supportive work environment.
If you are a motivated and detail-oriented individual with a passion for customer service and loan processing, we encourage you to apply for this exciting opportunity.
