Technical Support Specialist
3 weeks ago
The Technical Support Specialist will be responsible for providing timely and effective support to customers via phone, email, and/or chat sessions. This includes receiving, prioritizing, documenting, and actively resolving customer requests and escalating incidents when necessary.
Key Responsibilities:- Respond to incoming customer requests in a professional and courteous manner.
- Troubleshoot and resolve customer issues using diagnostic and help request tracking tools.
- Maintain technical expertise and proficiency with all related software and computer systems.
- Communicate effectively with customers to ensure their questions are answered in a timely manner.
Estimated salary: $45,000 - $60,000 per year.
Requirements:- Bachelor's degree in Computer Science or related field.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
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Technical Support Specialist
3 weeks ago
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Technical Product Support Specialist
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