Regional Operations Associate Vice President

2 days ago

Brentwood, Tennessee, United States Premise Health Full time
Job Summary

We are seeking a highly skilled Regional Operations Associate Vice President to join our team at Premise Health. This role will be responsible for providing effective leadership, coaching, and mentoring to Sr. Director and Direct of Client Operations level staff. The ideal candidate will have a strong background in healthcare operations and a proven track record of driving strategic and relevant operational outcomes.

Key Responsibilities
  • Establishes regular communication across their book of business to ensure effective cascade of information and appropriate communication and escalation to direct leader.
  • Maintains a strategic focus on client satisfaction and value-added strategies and demonstrates the ability to proactively identify and partner with Director team on client needs related to healthcare trends.
  • Identifies global processes to improve overall performance of their book of business as well as the region as a whole and defines innovative measurements of performance standards to integrate corporate strategies.
  • Demonstrates strong business acumen and knowledge of staffing, capacity, ROI, budget, margins, service, and product offerings to implement and drive strategic and relevant operational outcomes.
  • Strategically identifies and solves complex problems effectively with an emphasis on developing proactive approaches utilizing internal (corporate and regional) support.
  • Actively responds to urgent site issues and may be asked to spend time onsite to stabilize for as long as needed.
  • Identifies and requests participation from corporate departments in strategic meetings as client needs dictate.
  • Delivers products and initiatives supporting strategic goals.
  • Reviews best practices and holistic effectiveness of systems, support, and structure.
  • Demonstrates the ability to effectively manage complex multiple lines of service and clients.
  • Business partner for sales process.
  • May attend annual strategic client meetings and/or provide feedback and insight in preparation.
  • Oversees the indirect management of client health centers with multiple lines of service.
  • May need to engage in direct oversight of client relationship.
  • Manages a portfolio of up to $100M in Gross Annual Revenue.
  • Manages (direct and indirect) up to 500 FTEs.
Requirements
  • Bachelor's degree; master's degree preferred (or equivalent work experience with a significant business focus).
  • Healthcare experience managing in a medical, pharmacy, fitness, or other similar environment.
  • 10+ years' experience in a business environment or related industry, managing others.
  • Demonstrated experience with medical information management systems.
  • Experience in an Operations function.
Preferred Experience
  • Demonstrated ability to manage a broad range of responsibilities and communicate effectively across multiple functional areas.
  • Demonstrated inclusive people leadership skills and experience managing virtual staff.
  • Excellent communication, facilitation, and presentation skills.
  • Excellent time management and organization skills.
  • Strong strategic thinking and ability to leverage resources and networks to drive outcomes.
  • Extensive knowledge of the healthcare industry, operations, and delivery.
  • Demonstrated knowledge of regulatory environment relative to onsite operations.
  • Knowledge of current industry and legal issues.
  • Prior budget and P&L responsibility.
  • Knowledge of Workers' Compensation, Medicare, and/or clinical standards of practice.
About Premise Health

At Premise Health, we believe that work-life balance is at the foundation of how decisions are made and where we're headed. We can only help people get, stay, and be well if we do the same for ourselves. In addition to competitive pay, Premise offers benefits packages including medical, dental, vision, life insurance, 401(k), paid holidays and vacation time, a company-sponsored wellness program, and much more.

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