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Sales Operations Coordinator

2 months ago

Mastic Beach, New York, United States MyCareersFuture Full time

Job Summary

We are seeking a highly organized and detail-oriented Sales Operations Coordinator to join our team at MyCaretersFuture. As a Sales Operations Coordinator, you will play a critical role in ensuring the smooth operation of our sales processes.

Key Responsibilities

  • Order Processing
    • Process customer orders with accuracy, ensuring correct product selection, pricing, and delivery schedules.
    • Verify order details and resolve any discrepancies or issues.
  • Logistics and Shipping
    • Coordinate with logistics and shipping departments to optimize order dispatch and delivery.
    • Monitor and track order status to ensure timely delivery.
  • Customer Service
    • Handle customer inquiries and requests for order modifications, cancellations, or returns.
    • Provide excellent customer service and resolve issues in a timely and professional manner.
  • Record Keeping
    • Maintain accurate and detailed records of orders, invoices, and customer communication.
    • Use order management software to track and analyze order data.
  • Collaboration
    • Work closely with sales and finance teams to resolve pricing discrepancies, credit issues, or payment delays.
    • Collaborate with cross-functional teams to improve sales processes and customer satisfaction.
  • Analysis and Improvement
    • Conduct periodic analysis of order management processes to identify bottlenecks or opportunities for improvement.
    • Propose and implement solutions to enhance efficiency and customer satisfaction.
  • Financial Management
    • Process and manage weekly billing and month-end closing to ensure accurate sales revenue alignment.
    • Monitor and analyze financial data to identify trends and areas for improvement.
  • Return Material Management
    • Manage return material registry to account for returned volumes, sites, and credit notes.
    • Monitor and analyze return data to identify trends and areas for improvement.

Requirements

  • High school diploma or equivalent required; degree in business administration or related field preferred.
  • Minimum 1 year of experience in sales operations or related field.
  • Excellent communication and organizational skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Proficiency in order management software and systems.