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Reception Specialist
2 months ago
Key Responsibilities:
- Welcome guests with a friendly demeanor upon their arrival.
- Assist guests with the check-in and check-out procedures, including processing payments and distributing keys.
- Respond to incoming phone calls and manage guest inquiries and requests efficiently.
- Provide detailed information regarding hotel amenities, local attractions, and dining options.
- Address guest complaints and ensure timely resolutions.
- Keep the front desk area clean and organized.
- Work collaboratively with other hotel departments to guarantee a seamless guest experience.
- Maintain a thorough understanding of hotel policies, procedures, and brand standards.
- Availability to work flexible hours, including weekends and both morning and evening shifts.
- Experience in a front desk role or with Marriott is preferred.
- Prior experience in customer service or hospitality is advantageous.
- Strong communication and interpersonal skills are essential.
- Excellent problem-solving capabilities.
- Ability to thrive in a fast-paced environment.
- Familiarity with hotel reservation systems is a plus.
- Must be willing to work a flexible schedule, including weekends and holidays.
- Competitive hourly wage starting at $15 per hour.
- Health, dental, and vision insurance coverage.
- Paid time off, including vacation, sick days, and holidays.
- Employee discounts on hotel stays across the Marriott network.
- Opportunities for training and professional development.
- A supportive and friendly team atmosphere.
Auro Hotels operates a diverse portfolio of over 37 hotel properties. We focus on designing and constructing exceptional hotels that provide guests with a home-like experience.
Benefits:
We offer 401k matching, comprehensive benefits for friends and family, and various insurance options including medical, dental, and life insurance. As we continue to grow, Auro Hotels seeks dedicated individuals for leadership, management, IT, and human resources roles. We are committed to nurturing our team members to become future leaders, and we take pride in providing opportunities for growth and career advancement.
Compensation:
Starting Pay: $15.00/hr plus benefits.
Legal:
Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants will undergo background and substance abuse screening prior to any employment offer.
