Business Operations Manager

1 week ago


Palm Springs, California, United States Gentle Dental Full time
About the Role

We are seeking a highly skilled and experienced Business Manager to join our team at Gentle Dental. As a Business Manager, you will play a critical role in ensuring the smooth operation of our dental practices, providing exceptional service to our patients, and supporting the overall performance of the office.

Key Responsibilities
  • Maintain a positive and productive office environment that ensures optimal patient care and customer service.
  • Directly supervise the office team, including selection, training, and monitoring of non-clinical team members.
  • Evaluate and review office production and procedures to develop new ways to improve efficiency, patient retention, and profitability.
  • Analyze and organize office operations and procedures, including bookkeeping, invoice processing, cash control, and payroll preparation.
  • Organize the day-to-day operations of the office, schedule team members, conduct team huddles, and collaborate with providers to ensure a smooth workflow.
  • Collect payments from patients, handle payments in accordance with the Company's Cash Handling Policy, and review production reports to ensure the office's budget is met or exceeded.
  • Act as a backup to the front office team, schedule appointments, answer the telephone, assist with patient questions, and submit accurate insurance claims.
  • Address patient complaints in a timely and compassionate manner, including escalated patients.
  • Recruitment, retention, and termination of staff, work with HR to assess, investigate, and resolve employee issues.
  • Maintain advanced knowledge of software systems to compile, store, and retrieve data for managerial reporting.
  • Ensure compliance with all relevant state dental laws, maintain a safe work environment, and ensure compliance with office and company policy and procedures.
Requirements
  • Previous dental or healthcare management experience preferred but not required.
  • Excellent verbal and written communication skills.
  • Computer literate, with Denticon experience a plus.
What We Offer
  • Competitive hourly rate: $24.00 - $27.00 an hour (DOE).
  • Medical, dental, and vision benefits.
  • Life insurance and 401K plan with matching company contributions.
  • PTO and CE credits.
  • Career opportunities to advance with the company.


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